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My wife's account got merged with me. I lost all my Gold bars and booster rounds
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Hi, me and wife often play with the same device ., but always log with our accounts . I log in using my Apple Id, but she logs in using her gmail id.
A few days back I have noticed that my account seems have been merged with hers. Meaning, the email id of the account is mine, but first name & last name are hers.
Also, I have lost my gold bars & boosters. In fact, my total gold count is equal to what she had , which was much lower. It seems that my progress has been saved.
She logs in using her account, the email id, first and last names are hers. But the progress, gold bars, boosters etc are exactly as mine. I have signed out , uninstalled the app and reinstall. But to no avail. Can someone please help me resolving this issue?

Answers
@SirCharles Hi and welcome, Not hear of an apple ID merging with a king account but will try to help you with your issue.
First need the Game ID from both accounts, to see if they have merged and what device you both play on
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0 · Helpful Woah! Sweet Love Haha@Freddy_Falkner Thanks
Not hear of an apple ID merging with a king account but will try to help you with your issue.since I have an Iphone and iPad, both devices allow logging in with Apple Id, which itself uses my primary email ID.
Anyways, here are the details. I followed the procedure you mentioned. Strangely, both our User IDs are coming to be same
11719695552
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0 · Helpful Woah! Sweet Love Haha@SirCharles Hi, yes that means they have definitely merged and guessing it is the same as when a Facebook account merges with a king account. the Facebook account overwrites the king account. In this case the user with the king log in needs to create a new account and contact customer support to get there levels on there new account as there is no way to recover an account that has become merged
See below on how to get level recovered on new account
Please note that if you both use the same device that this can happen again
Thank you
A guide to help you locate the different areas in the community!
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0 · Helpful Woah! Sweet Love Haha