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Wrong level

ShuvaniShuvani Posts: 6 Level 2

I solved level 2554 and wanted to go on. But surprisingly the game jumped back to level 1!!!?

Answers

  • Freddy_FalknerFreddy_Falkner Posts: 42,304 Game Expert

    @Shuvani Hi and welcome, check your device and game are up to date, log out and restart your device and log back in and see if this resolves your issue.

    If not play a level to see if this forces your game to sync

    Please see post below if you need to get your levels restored

    Thank you

  • Hey! Would you like to give us your opinion?

  • Pitty_KittyPitty_Kitty Posts: 2,037 Game Expert

    Hi @Shuvani and welcome to soda community :)

    Let's see if we can get your progress back. Do you have an email account or facebook account to keep your game progress saved? If you do then the current level should be recoverable: try reconnect to facebook or log out/ in with your email and pass a level to make sure your game is connected to the server.

    If you don't have an account then your progress is lost. In that case you should create an account and then contact Player Support directly from your game to have your progress restored. Please click blue cogwheel icon - "?" Icon - "my game progress" - then scroll down and click "contact us"

    Please fill the form and send. Players support should reach out to you and then restore your current level

  • Werner_CichyWerner_Cichy Posts: 25,024 Sweet Legend

    Please let me know if it worked or if you need further help.



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  • Sukanta_BiswasSukanta_Biswas Posts: 19,161 Superstar

    Welcome to the King Community.

    If you have previously saved the game on Facebook or Kingdom, your game progress is safe and you will get back game progress by logging in to the game again. If you have not previously linked the game through any account, your game progress is completely lost and in that case you need to follow the link above which has already been provided to you by our favorite Game Expert Freddy.

    In addition, the game can connect to other Facebook accounts because of use different Facebook accounts on the same device, and in that case you need to find the solution by following HERE.

    I hope I was able to provide some clarity for you, and if there is any other question or concern that I could assist you with, please do not hesitate to reach back out to me!

    Have a good day!


    Have you passed 1000 levels in Candy Crush Saga?
    Collect your badge from HERE.
    Find the wrong and chance to win some Gold bars.

  • RosaangelRosaangel Posts: 2 Newbie
    edited January 11

    (EDITED by CM - Unsupported language) 

  • Sukanta_BiswasSukanta_Biswas Posts: 19,161 Superstar

    Welcome 😊

    For this thread you can only use the English language according to the Community Guidelines. This attempt for someone who can understand each other or explain their problems to others.

    Thanks!


    Have you passed 1000 levels in Candy Crush Saga?
    Collect your badge from HERE.
    Find the wrong and chance to win some Gold bars.

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