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Can I get back my $10 in gold bars????

mbj0714mbj0714 Posts: 1 Newbie

This isn't first time this had happened and little bit tired of it. I love your game and play it religiously but I want my bars put back please

Answers

  • Freddy_FalknerFreddy_Falkner Posts: 42,304 Game Expert

    @mbj0714 Hi and welcome. please check you game is up to date and log out and restart your device, then log back in and see if this solves your issue. Also if playing via an internet browser also clear your browser cache, see if your purchase appears

    The community can not deal with gold bar/purchase issues

    Please email Player Support directly from the game.

    When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

    Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

    or alternatively you can use the contact us below but you need you game ID for this



    Hope this helps

  • Hey! Would you like to give us your opinion?

  • Werner_CichyWerner_Cichy Posts: 25,024 Sweet Legend


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  • kiara_waelkiara_wael Posts: 34,562 Superstar

    Hi and Welcome to our Community

    Sorry to hear that you have not received the items that were purchased. King Community does not deal with the Purchase issues as the query includes your personal details!

    You can find all info about refunds and broken purchases here.


    🐾🐾  PRS Game of the Month 🐾🐾
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