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Gold bars

sher67bearsher67bear Posts: 2 Newbie

Ok, I had 9 gold bars, won 1 more bar for finishing 5th on my team and then purchased a 2.99 package for 10 more bars (which i never received) and 5 more lives which I did get... when I went to use 10 bars for 5 more lives I had only 8 bars showing... and thats not the first time... as soon as I earn ten gold bars it takes me back to 8... anyone know why this is??

Answers

  • Sukanta_BiswasSukanta_Biswas Posts: 19,161 Superstar

    Welcome to the King Community.

    If you have any problems with the purchase and want to get a refund, you need to follow the link given below because our community does not handle anything related to the purchase.

    If you play on mobile, then please email Player Support directly from the game.

    When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

    Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.

    I hope I was able to provide some clarity for you, and if there is any other question or concern that I could assist you with, please do not hesitate to reach back out to me!

    Have a good day!


    Have you passed 1000 levels in Candy Crush Saga?
    Collect your badge from HERE.
    Find the wrong and chance to win some Gold bars.

  • Hey! Would you like to give us your opinion?

  • Werner_CichyWerner_Cichy Posts: 25,024 Sweet Legend

    Contact King Support directly as directed by Sukanta. Get in touch with us if you have any problems with the game



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