🌟 CCSS New event! Help Kimmy build her new Booster!⚡️ HERE
Trouble Connecting
in Support
Best Answer
-
Freddy_Falkner
Posts: 42,304 Game Expert
@DippyDora66 Hi and welcome, Check your device and game are up to date, if playing via an internet browser clear the cache entirely. log out and restart your device and then log back in see if this resolves your issue. If not also while the game is open try disconnecting your wifi for 30 seconds and then reconnecting.
There is an issue with sending and receiving lives that is being investigated, but at present there is no time frame for a fix on this, but keep your game upto date
Thank you


Answers
@DippyDora66 Hi and welcome, Check your device and game are up to date, if playing via an internet browser clear the cache entirely. log out and restart your device and then log back in see if this resolves your issue. If not also while the game is open try disconnecting your wifi for 30 seconds and then reconnecting.
There is an issue with sending and receiving lives that is being investigated, but at present there is no time frame for a fix on this, but keep your game upto date
Thank you
A guide to help you locate the different areas in the community!
International Corner FR / ES / DE
- Report
0 · Helpful Woah! Sweet Love Haha