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New device

nettyg143nettyg143 Posts: 8 Level 2

Got a new phone. How can i get my boosters and rewards i had back from my other device

Answers

  • Sukanta_BiswasSukanta_Biswas Posts: 19,566 Sweet Legend

    Welcome to the King Community.

    In the case Phone, your collected booster is stored in phone memory. This stored booster can not be synced with the server, because the game studio still does not have this process. You will not be able to transfer the boosters to another device 😌

    Thanks!

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  • Freddy_FalknerFreddy_Falkner Posts: 43,520 Sweet Legend

    @nettyg143 Hi and welcome, I hope the information above has explained the mobile issue to you. The only other option is if you can back your device up to a cloud storage. it is possible to restore you back up to your new device and it will transfer all your game data, but this is not guarenteed to work. I have done this on iphone in the past with no issues

    Thank you

  • Diamond LimDiamond Lim Posts: 37,350 Sweet Legend

    Welcome to Sweet King Community! 👑

    Very sorry for your problem! You can check to read here (Lost boosters on your mobile? Oh no! Let’s see if we can solve it!) that I hope you can understand to read them.

    ⚠️ So please also attention when you have trouble to lose all of your boosters! ⚠️

    1. The boosters also cannot be transferred / saved to any devices on any King's Games when you switch out new or change or upgrade device or reinstall game! 

    2. The boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that they are not saved on our servers especially if you didn't have the game saved. 

    It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play. 

    We do not replace items and help you to return your boosters back that have not been purchased but if you have however lost purchased items, please report this to our Player Support team here and then ask and send your Game ID (How to find your Game ID), so they can help. 😊

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