How do I dispute payment - I never 3eceived and was charged 3.99 twice

Julie_Zehnder

I was charged twice, on Feb 8th in Candy Crush Soda

SAga - $3.99 - I purchased it 1st, and then it locked me out of game and when I went back in, it ended my game, so I had to purchase 3.99 again. They owe me $3.99

Freddy_

@Julie_Zehnder Hi and welcome. Sorry to here this has happened to you but the community can not deal with purchase issues

For any missing rewards

Please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

or alternatively you can use the contact us below but you need you game ID for this

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps

hechicerilla

https://community.king.com/en/candy-crush-saga/discussion/327129/how-do-i-dispute-payment-i-never-3eceived-and-was-charged-3-99-twice

Hello 👋

Welcome to the sweet King community. Please follow the steps indicated by Freddy to solve the problems in the purchases.

Keep in mind that the support responses will probably reach your spam, so we advise you to check it. Feel free to contact again if you need further assistance.

Thanks and keep enjoying

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/327129/how-do-i-dispute-payment-i-never-3eceived-and-was-charged-3-99-twice

Hi and Welcome to our Community

You can find all info about refunds and broken purchases

https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase

Crazy Cat Lad

Hi @Julie_Zehnder and welcome to our Community!

I moved your post from Candy Crush to the Soda pages in Community.

Julie_Zehnder

Yesterday, February 8th - I was playing Candy Crush Soda Saga and made a $3.99 purchase to continue my game. I paid and went back to my game and my game was closed. I then made another purchase for the $3.99. I checked my PayPal and I was charged twice but only got one purchase ($3.99) I also lost out in finishing up my game. Please help !!!

Julie Zehnder

Diamond_Lim

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1405408#Comment_1405408

Welcome to Sweet King Community! 👑

How about you tried these steps (Purchase Issue/Problem) that I hope this helps. 😊

If it's still not worked, you can click on "Contact Us" then you ask a problem and send Game ID (How to find your Game ID) that I hope they will help you but it taken longer.

🔥 Hot topics here right Now 🌶

🌟 Need Gold Bars on this game? Join Here and Here (General)! 🌟

Have a sodalicious day! 🥤

Pitty_Kitty

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1405408#Comment_1405408

Hi @Julie_Zehnder 😃

Hope the suggestions above helped.

Just wanted to add that, alternatively, you can also visit your card provider account (PayPal in this case) and open a dispute through them. You should be able to find more infos about disputes on their site. 🙂