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.....this is as far as it loads
I'm happy to announce that this problem has been fixed, so if you're still experiencing it, please head over HERE and try out the different steps depending on the device you're on.
Please let us know if it worked, and again: thanks for your patience β€οΈ
Hello everyone!
I have an update on this: The issue has been located and it should be fixed by now.
Could you all do this troubleshooting: Close the game app, clear cache, open the game app, and let me know if you are still experiencing loading issues?
Thank you all! ο»Ώπ€
ο»Ώ@Marriam1 @Bonnie505 @Kathy-7 @Cheryl_Elliott @cardotin @Doppo @JEANMERES @A_Julia_Byrne @puddrussell @cummingsmarykay @yolandaywilliams
@corals22 Hi and welcome, Windows 7 is no longer supported by the browsers now and really you would need to upgrade you computer to win 10. this can still be done for free if your computer is compatible. Only other chance maybe to try another browser or the king.com/ games site
Thank you
well , knock me down with a feather, I tried EVERYTHING, almost went to reset computer to default settings, , had uninstalled the game so many times, had seen terminate and reset but thought that I'd go back to game one, but followed your thread and hey, hey I'm back , much appreciated , thank you very, very much
Hello, I have an issue with CCSS today on FB, it looks like it's about to fully download, yet all I see is greyish screen and I hear the music, but nothing happens. I noticed some download issues for the past few days, all of them on FB. I do not have an internet connection problem as I am using the same wifi signal on my mobile device and everything works perfectly. I also do not have any issues with the laptop that I am using. I have cleared all the caches and cookies and I am using Google Chrome on Win 7.
Also, while I am here, is there any chance that people playing on FB will have the same conditions as when playing on an app? The FB version gets poorer by day, and some of us do prefer the bigger screen!
Hi and welcome.
Please check some of the below troubleshooting tips.
thanks.
thanks all for concern , however as previously posted have re started computer after clearing cache , checking for updates and re installing , not only from Microsoft but also via google play store, . It allowed me to play '' game '' one [ this is google download ] , and start to log in to account and then froze, with the Microsoft download it ''played '' for about 3 seconds before freezing, So , as I see it the only option left now is to switch off router overnight and see if that works ,I'm using desktop with Microsoft edge. This is about the fourth time in as many years that I've had to re install candy crush. I'm thinking it doesn't like me π
Welcome to the King Community.
You can describe your problem in a little more detail so that we can help you with the right information.
I hope the following information.
Which device or platform you're using for this game?
Have you previously saved the game on Facebook or Kingdom?
Also, whenever you reinstall the game app, it will be the latest version.
@cardotin Hi and welcome, you are in the Saga area but not to worry it will be moved to the correct area
Check you windows is up to date and check Microsoft store for update if playing via the windows 10 app. if Browser clear the browser cache entirely. log out and restart your device, then log back in and see if this resolves your issue
so , i had an e - mail to congratulate me on 3000 th game, on game 3002 screen freezes after a couple of seconds, re installed game, there have been no updates on computer, cleared cache, used windows recovery and still no joy, any help would be welcome
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The problem seems to keep coming back, slow and un responsive, always trying to catch up. I think the " Secret Sweetheart" game has something bro do with it. Very frustrating.
It will still not work on desktop computer when downloading the game from the Microsoft Store, this issue started a few weeks ago I uninstalled it and decided to try again while ago. It is still just flashing a black screen and will not open to play.
Hello @joyce5959 !
We were told that the latest app update has the fix for this problem. However, from what other players reported, it's also important to download updated files for Windows in order to stop the crashing.
Here's the full comment you can also find on the main thread here:
"The solution is to install the latest Visual Studio Redistributables for 2015/2017/2019/2022
You can download them from here:
https://docs.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170
Choose X64 if you've got a 64-bit OS, X86 if you've got a 32-bit OS"
Let me know if it works π
Guess I don't understand what to do, thank you for your help, I will just give up the game.
Hello @joyce5959
Windows operating system needs to have updated tools to be able to deploy applications. Checking if they're updated might help you solve this issue.
If you visit your Windows settings and search for infos about your device, what does the panel about Windows details say? What edition and version do you have?
Based on that info we might be able to tell which link on the microsoft.com page I shared above you should click to install the latest update for your Windows device
ccss not loading properly. can't get the complete game to load.
Hello @whodaguy
Iβm sorry to hear this. Please, check for game and device updates, clear the cache (not data) reboot your device and log in.
Hope this helps π
my game is not loading properly.
My adds continually freeze during contests causing me to lose progress. FRUSTRATING!!!
I tried to purchase the Delicious Offer and was charged three times but never received the offer. How do I get a refund?
I tried to purchase a 9.99 purchase several days ago. It was denied, then yesterday it went through and shows on my Bank account and in my Google account but the Items purchased did not show up in the game. I either need a refund or purchased items put on my game.
I played bake the cake this am and then changed teams after which it says come back later. I have waited 8 more hours after rebooting and still no Bake the Cake Thanks
Hi - for a couple of days now, the game play for Candy Crush Soda has been way too fast. It is really hard to enjoy. I have seen comments from a few years ago that this is a test for certain players to see if they like it? I'm not sure if that is true but I would like to say I am not in favour. Wondering how long it willβ¦
π¨ Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! π π How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game andβ¦
Hello, Soda fans! Starting out in Candy Crush Soda Saga (or just Soda, as we call it here!) can feel a bit overwhelming, so many candies, so many challenges! π€― You might discover π¬ boosters and use them freely, only to later realize they donβt magically replenish. π And then there are π§ blockers, standing in the way ofβ¦
Before we look at the type of levels, let's also look at the Level Indicator! β οΈ Level Difficulty Indicators Some levels are tougher than others, so icons and borders warn you in advance: π§ Hard Levels: Marked with an orange border. π₯ Super Hard Levels: Marked with a red border. β¬ Ultra Hard Levels: Marked with a dark redβ¦
