(FIXED ) CCSS my game will not load

Pitty_Kitty

Hi @cmoore2u and welcome to Soda community :)

Does your game keep crashing after you reinstalled it?

Unfortunately we lose boosters when we unistall and reinstall the game. Boosters and lives are saved locally on our device memory. if those data are permanetly deleted because the game crashes or we uninstall the game, boosters are permanently lost too. Only progress and goldbars are saved in King's server, provided we have a King/FB account.

You may ask for a refund in case you purchased items and you didn't use them yet. Please contact Customer Service directly from your game: please click blue cogwheel - "?" button - "gold bars and purchases" - scroll down and click "contact us"

You can't ask for a refund for boosters won for free in the game, as per King's terms and conditions.

Hope this helps :)

sfous

Game is being booting me out again removed from Facebook and trying to reconnect and brings me back to my iPad desktop. Facebook problem or at your end for the past week having trouble with candy crush soda saga but no problem with candy crush tho

Gibbo666

When will this loading problem be fixed?

blinkstars

@Gibbo666 Kindly log out then log in and restart your device 3 times

Tony_Deutz

If we have to reset our game to get the PC APP to work and lose all of our boosters, how do we get reimbursed for them? After all, they cost money. Thank you.

Werner_Cichy

https://community.king.com/en/candy-crush-soda-saga/discussion/328028/after-weeks-of-not-loading-ccss-loaded-for-1-turn-of-5-lives-then-stopped-loading-again

Turn the device off completely and then on again.

Werner_Cichy

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1422350#Comment_1422350

https://community.king.com/en/blog/discussion/250219/having-problems-with-your-game-crashing-or-loading

read this

Diamond_Lim

https://community.king.com/en/candy-crush-soda-saga/discussion/328028/after-weeks-of-not-loading-ccss-loaded-for-1-turn-of-5-lives-then-stopped-loading-again

Welcome to Sweet King Community! 👑

How about you can follow these steps that I hope this helps on below screenshot. 😊

Please also check and comment here (( Under Investigation ) CCSS my game will not load) if you got similar problem too.

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Yosca

Hello @Gibbo666 I am sorry you still see the loading problem. We are asking you to do the troubleshooting: close the game app, clear the cache and open the game app to see if this helps. Any updates you can find in the main thread here

Yosca

Hi @Tony_Deutz We are not talking about resetting the game. Clear cache is something else. If you uninstall and reinstall the app than you’ll lose your boosters. So uninstalling and reinstalling should always be the last solution!