Finished a level but not moving to the next one

Susan_Jones

Wont move to next level on laptop

Unknown

This content has been removed.

Yosca

Hello and welcome to the Community @Susan_Jones There can be several reasons why you don’t see you passed a level.

Please note that the game only recognizes your completion of a level at the very end of the achievement. You should see a final 'confirmation message' to recognize you've completed the level and you must allow the confirmation message to show for the software to register it. 

This also ensures that our server (which stores your player progression) can see it too. Then you can play on another device, a new handset or you can uninstall and reinstall the game, and you'll never have to play the same level twice.

If, for any reason, you switch applications or close the game before the completion confirmation displays, this can prevent your progress from being saved. You must allow the 'completion message' to show, to avoid this.

When in doubt, go back to the map screen or open the next level to make sure your hard work has been recognized and logged.

Susan_Jones

Didnt make any difference

Unknown

This content has been removed.

Susan_Jones

Im on level3921

Unknown

This content has been removed.

hechicerilla

https://community.king.com/en/candy-crush-soda-saga/discussion/329061/finished-a-level-but-not-moving-to-the-next-one

Hello and welcome to the sweet King Community.

I hope you have fixed the issues in the game using all the help provided in the comments.

Please let us know if you still have problems.

We will be here for anything you need.

Thank you and keep enjoying