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Are races available for anyone else right now?

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DukeSR8
DukeSR8 Posts: 80 Level 2
edited March 2021 in Support

Earlier this morning, I won a race and the game must've automatically updated because I had the new level design and Yeti left without giving the Gold for my win. Checked a few minutes ago and Yeti still hasn't shown up to give me what I've won from the race before I updated (I was first to finish).

Anyone know if the races were removed and why didn't I get my prize?

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  • Nix66
    Nix66 Posts: 19,877 Sweet Legend
    Answer ✓
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    Hello again @DukeSR8. Yes, I currently have an ongoing race. I was in first place but when I just went to take a screenshot for you to see my race I have fallen down to second place!



    As far as your gold bars you didn’t receive from your previous race the only thing you could try would be to contact Player Support directly from your game.

    Open your game / Tap on the blue gear icon / Tap on the “?” / Tap on Events and Challenges / Scroll down to the bottom of the page and tap on Contact Us. Then submit a claim and explain what happened. Good luck!

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