Why won't Candy Crush Soda Saga connect to the internet

Chrysi

I haven’t been able to get a connection to the internet for days on the Candy Crush Soda Saga on my desktop pc. I can play the game but can't get any prizes or buy any gold bars

lonli79

https://community.king.com/en/candy-crush-soda-saga/discussion/330520/why-wont-candy-crush-soda-saga-connect-to-the-internet

Same problem here for few days now. Restart doesn't help.

FreshBoy01

Its froze up right now

lonli79

@Nix66, c'mon, I did everything you wrote yesterday. Still can't log in by email nor by FB. My team is gone, Toffee Fair froze, can't buy gold bars, Bear Brawl gone etc.

lonli79

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1470056#Comment_1470056

This is what I see when I try to log in.

Bez tytułu.png

Origins7_Dale

Hi @Chrysi @lonli79 and @FreshBoy01, thx for tag @Nix66,

I will address each one, because you have different issues here.

*For @Chrysi & @lonli79 *Since you say you can play, but can't collect prizes or buy gold bars. Then you have a *Intermittent Signal problem. Might be on our end, but have you contacted your *ISP to see if there are *Outages in your area? Did you power down your *Gateway / Modem? Always, troubleshoot at your end first, once that is done. Then can contact King Support thru your game.

*For @FreshBoy01 *A Froze Up Game, doesn't necessarily mean a internet connection issue. May have corrupted your game files, or something on your PC, might have froze it. Again, contact your *ISP to see what is going on with them first. Then do your troubleshooting steps. Once you have done that, then again, can contact King Support thru your game.

I will give you a *Post on some *Commands you can run to help you out.

• CCSS is slow — King Community
• https://community.king.com/en/candy-crush-soda-saga/discussion/330258/ccss-is-slow#latest

Here is the URL on our support.

*Soda Support & Help Center

• Support — King Community
• https://community.king.com/en/candy-crush-soda-saga/categories/support-ccss

Below, in my *Signature is the *Current Versions for *Soda / *Saga on *Win 10.

Trust this helps. Once you do what you can do on your end, then it narrows things down to the *Sender.

Thx For Posting & Welcome To The King Community - Origins7 Dale, 😀

3/16/2021

Chrysi

I've done everyting you all recommended but it's still not getting the internet. I downloaded my Candy Crush Soda Saga from Microsoft store, don't know if that makes any difference?

If I delete the program then reinstal it will I lose everything I've gained? I am getting sooo frustrated with this problem but I don't want to lose what I've won plus what I've bought.