Iphone and Ipad will not connect

Sacredelk

Hello, yesterday both my Iphone and Ipad have a "connection error". The internet connection works fine and I have them set up to use cellular if there is no Wifi. I have hundreds of tools which I do not want to lose. Can anyone help me fix this problem?

Yosca

Hello and welcome to the Community @Sacredelk I am sorry to hear you have a connection error with your iOS devices. Did you check you have the latest updates to your devices and the game? Also can you tell me which model and version your iOS devices are? In the meantime can you do some troubleshooting to see if that helps?

Force closing your apps 

• Double click the Home button to see your open apps
• Swipe up on all apps which can interfere with the performance of the game

Restarting your device

• Press and hold the Sleep/Wake button until the “Power Off” slider appears.
• Drag the slider to turn your device completely off.
• After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.

Checking the storage on your device 

Make sure that you have sufficient free storage on your device, we normally recommend having at least 2GB free. 

Sacredelk

Thank you for the prompt response. Unfortunately, none of your suggestions worked. :(