Kimmy's Arcade, not getting prizes

Bricorn

I wasn't sure as I usually bail out at the early levels, but this time I really needed boosters, so I went all the way, buying with gold to keep going.

Nothing, no prizes. Help please. Windows 10 on PC, user ID 8404284480

[Deleted User]

Hello @Bricorn have you try standard troubleshooting procedure yet?

Bricorn

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1545399#Comment_1545399

Closed and re-opened.

[Deleted User]

Yes, @Bricorn logout, clear cache, turn off pc, turn on pc, and then login. Hopefully your rewards will magically appear 😁. If not, then you have to contact players support. Good Luck 😉

Bricorn

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1545432#Comment_1545432

I know how to do that on Android, but I didn't think it could be done on Windows?

[Deleted User]

Your problem is just like a purchase gone bad. You can find more info on thread below ⤵️

https://community.king.com/en/blog/discussion/269456/problems-with-your-purchase

Bricorn

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1545447#Comment_1545447

Thanks, the Windows link doesn't work though.

Tried logging out, closing, re-opening, logging in. No Kimmy boosters, it did give me a complete cake though, which helps.

[Deleted User]

You’re welcome @Bricorn then I recommend you to contact support directly. Hopefully the link for support there works 🤞🤞🤞

Bricorn

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1545467#Comment_1545467

THAT link doesn't work either! 🤣

[Deleted User]

🙄 so many bugs with this game and community.

https://soporto.king.com/contact