How do I link accounts?

sharontalley

How do I link accounts

Yosca

Hello @sharontalley

How can I help you? Which accounts do you want to link? Do you mean you want to sync a Facebook and King account? Do you have a King account or do you need to create a King account? Here’s how to create one:

Creating a King account couldn't be easier: 

• Open the game on your device and tap the Settings button down in the bottom left-hand corner
• Tap the orange and yellow King icon
• Choose your avatar and nickname
• Enter your email address
• Choose a password and head on back to the game, it's as simple as that!

Don't forget to save your email and password, because if you don't save your profile you won't be able to recover it in future!

If you want to sync a Facebook and King account, follow these steps:

Are you connected to your game both in Facebook and with a King account?

• Go to this page: https://king.com/games 
• In the top-right corner, click "Log in" (If you are already logged in, it will say "Settings", in which case skip the next two steps)
• Log in using your King account username and password
• In the top-right corner, click "Settings"
• Choose the option "Account", then down at the bottom select "Score and progression sync"
• Select "Sync progress" and you will be asked to log in to your Facebook account.

And that's it! Your progress will be synced across both your King and Facebook accounts.

Please note: your progress and Gold Bars will be synced across all accounts and all signed-in devices, but other items like Boosters are stored on your device and are not synced. 

Origins7_Dale

Hi @sharontalley,

If you mean your *King.com & *Facebook accounts, then see at:

• Can I sync my progress between Facebook and King.com? - King Community
• https://community.king.com/en/blog/kb/articles/508-can-i-sync-my-progress-between-facebook-and-king-com

For *King Community & your *Game, see both *URLs below at:

• Link your King and Community accounts and improve your experience! — King Community
• https://community.king.com/en/blog/discussion/343410/link-your-king-and-community-accounts-and-improve-your-experience

• One Account To Rule Them All (Game/Community Account Merge) — King Community
• https://community.king.com/en/candy-crush-saga/discussion/343504/one-account-to-rule-them-all-game-community-account-merge/p1

_____________________

Trust this helps.

Thx For Posting & Welcome To The King Community - Origins7 Dale, 😀

7/8/2021

Precious0914

Please I need help, I saw a notification to link my game to online platform and now my game has gone back to the beginning please I need help.@Origins7_Dale @Diamond Lim @Elsa please help me

Diamond_Lim

Hello there and thanks for your tagging me! @Precious0914 👋

Don't worry! You can check to read and follow these troubleshooting steps of this problem. (This solve discussion by Community Team.) (Any Device) 😉

So click here to read to follow these troubleshooting steps of this problem that I hope this helps and you can back to your current level on this game! 😉

If it's still not worked, you can click on "Contact Us" then you ask a problem and send Game ID (How to find your Game User ID on Facebook check here. On mobile, check this page instead) that I hope they will help you but it taken longer.

Origins7_Dale

Hi @Precious0914 @sharontalley @Diamond Lim @Yosca @Nix66 thx for tag,

*See at:

• Have you lost your levels? Here's how to get them restored. — King Community
• https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored/p1

• Have you lost your levels? A guide on how to keep your game saved! — King Community
• https://community.king.com/en/blog/discussion/247838/have-you-lost-your-levels-a-guide-on-how-to-keep-your-game-saved/p1

Can also see at:

• Support — King Community
• https://community.king.com/en/candy-crush-soda-saga/categories/support-ccss

• General / Help Center - King Community
• https://community.king.com/en/candy-crush-soda-saga/kb

When you post on *Support Issues, always best to include:

• *Device You Play On!
• *Soda Version You Are On!
• *How Do You Play? By *Browser, *On Or Thru *Facebook, *On King.com, *On PC Win 10 / Desktop App, etc...?

This helps us to help you better. Along with giving *King Support, the info needed to help you, in case we or you need to contact them.

Thx For Posting & Welcome To The King Community - Origins7 Dale, 😀

7/9/2021

_Elsa_

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1692678#Comment_1692678

Hi @Precious0914, have no fear because we can help you get your progress back. First you have to get your user ID # by following the steps from here. Once you have that number scroll to the bottom of this page and click on "Contact Us". If you get this pop up image then click as follows.

Click to "Send us a message" and then click on "Gameplay" and then click on "I lost my progress" and continue telling them what level you were on.

If you get this page complete the form.

When you get an email response it might be a bot message. Just reply to it and then you should hear from them.