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Levels have disappeared

boguslawmaryannboguslawmaryann Posts: 7 Level 2

I have not been able to play for months. It loads, but the levels to choose from are not showing.

I cannot play CCSaga either. It won't even load.

Answers

  • YoscaYosca Posts: 5,681 Soda Moderator

    Hello and welcome to our friendly Community @boguslawmaryann

    Sorry to hear you can’t see the levels. Did you update the game app? For Soda we have version 1.198.3. Please check for an update and see if this helps. Also, make sure you have a strong and stable internet connection.

    Hope this helps 🙂

  • Hey! Would you like to give us your opinion?

  • boguslawmaryannboguslawmaryann Posts: 7 Level 2

    Dear Yascs. This did nit help. How can I see and choose levels again?

  • YoscaYosca Posts: 5,681 Soda Moderator

    Hello again. Try the troubleshooting : log out of the game - clear the cache (super important!) - power off your device - restart your device - check for game and device updates- log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly.

    If that still doesn’t work you could uninstall and reinstall. As boosters are items saved directly onto your device's memory, so that you can use them offline, reinstalling the game will unfortunately delete all of these items.

  • boguslawmaryannboguslawmaryann Posts: 7 Level 2

    How do I clear the cache? How do I find how much memory I have.

  • boguslawmaryannboguslawmaryann Posts: 7 Level 2

    Kindle serial number DO25-AOAO-2423-IRL8. Thanks

  • YoscaYosca Posts: 5,681 Soda Moderator

    I found some info for you @boguslawmaryann if you have problems with your game loading on a kindle:


    a. Please close all apps and restart the device

    b. Please check for any updates for your device and apps in the Amazon Appstore. 

    c. Clear the cache frequently using this sequence: Menu => Choose Settings => Scroll down to and tap on Clear All Cookie Data.

    d. As a last resort, try re-installing the game as it usually fixes most issues. Please be sure to back up your game progress on either Facebook or the Kingdom. Just make sure that the last level you played was while you were connected to your account before you reinstall the game.

    Please also note that any boosters or extra lives stored in the game may also be lost during this process.


    Hope this helps.

  • boguslawmaryannboguslawmaryann Posts: 7 Level 2

    Thanks for your help but nothing' works. I hate that you updated this game and now I can't play it on my Kindle. I will try playing it on a different media. Hope I don't have to start from level 1.

  • YoscaYosca Posts: 5,681 Soda Moderator

    Hi @boguslawmaryann Really sorry this all didn’t solve the problem. If you play on another device and use the same login account you should be on the same level. If not, please contact Player Support, so they can help you to get you back to the level you have reached. To contact Player Support:

    https://soporto.king.com/contact

    Hope this helps 🤗

  • boguslawmaryannboguslawmaryann Posts: 7 Level 2

    Thanks. I was able to resume at my last level. Whew!

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