I have made a purchase which has gone through to my bank but I haven't received the rewards.

sandrarudge

How can I get my purchase reward when it has gone through my bank but I did not receive my reward. Very disappointed.

Yosca

Hello and welcome to our friendly Community @sandrarudge I am very sorry to hear you didn’t receive the rewards from your purchase 😔.

Unfortunately we cannot handle purchase issues in the Community, due to personal information, but Player Support can. If you happen to play on a mobile device, you can contact directly from the device. When sending an email directly from the game, Player Support will automatically get your purchase history and transactions. All you need to do is:

- Open the game app —> tap on the blue gear

- Tap on the ? mark

- Tap on Purchase and Gold Bars

- Scroll down to the bottom and tap  "Contact Us"