Reset my progress connected with facebook
Ohh, I understand now @gourika_27. Thanks.
It is possible to do that! You’ll need to contact Player Support directly from your Game and they’ll reset your progress to the beginning for you. 🤗
To contact Player Support:
Open your Game / Select the gear wheel icon / Select the “?” or Help Center / Select My Game Progress / Scroll down to the bottom of the page and select Contact Us / Submit your claim.
Don’t give up @gourika_27. If you submit a claim using the steps above to contact Player Support you should then receive back a general response telling you that a Representative will contact you shortly.
Then should come a more detailed response from a Player Support Representative.
Just be sure to thoroughly explain your request when you submit your claim and to select ‘My Game Progress’ as the category in which you will need assistance.
Hi @gourika_27 and welcome to our lovely and helpful Community!
Do you need to reconnect your Soda Game to your Facebook account? Is that what you’re meaning to ask?
Have you tried using the blue Facebook Connect button on the main Game screen?
I only wants to erase my progress in candy crush saga that is connected to my facebook account. I want to play from the beginning.
I've texted them for like million times but there is no response that could reset my progress.
Hey! Would you like to give us your opinion?