The play on screen has been stuck with a bunch of arrows and can't get additional moves can it be fi

carlylc

Play on screen is stuck with a bunch of arrows and more moves can't be gotten can it b fixed please?

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arwen777

@Wryter2000 you should read the following:

https://community.king.com/en/candy-crush-saga/discussion/281860/wheel-and-extra-moves-stuck-on-loading-connecting

Wryter2000

It's fixed. It works now. Thanks.

carlylc

Thanks so much it was very frustrating.

Glenn1972

https://community.king.com/en/candy-crush-soda-saga/discussion/351919/the-play-on-screen-has-been-stuck-with-a-bunch-of-arrows-and-cant-get-additional-moves-can-it-be-fi

Hello @carlylc , greetings and welcome to the Candy Crush Soda Saga support area

Please do the standard trouble shooting by log out, update your game application, restart your device and login, if playing through browser please clear cache/ history. And login again.

Please do not uninstall the app as you will lose boosters and gold bars as they are stored in you device memory

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Wryter2000

I have 45 gold bars and should be able to buy extra moves at the end of a level. However, the extra moves display is distorted and tapping on it does nothing. This has been going on for over a week. I’ve been stuck at a level I could have won 4 or 5 times because I can’t use extra moves.

arwen777

@Wryter2000 you should read the following:

https://community.king.com/en/candy-crush-saga/discussion/281860/wheel-and-extra-moves-stuck-on-loading-connecting

Wryter2000

That is not my problem. My problem has only been happening for the last week or so. Here is a screen shot of what I get. Tapping on the display does nothing.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/comment/1845706#Comment_1845706

Hi and Welcome to the King Community

This is for Candy Crush Saga forum, but not to worry as it will be moved to the correct forum and I will add Candy Crush Soda Moderator @Pitty_Kitty .@Yosca and @Nix66

Please Visit Candy Crush Soda Community here

https://community.king.com/en/candy-crush-soda-saga/

Thank you

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Wryter2000

I'm trying this. Nothing so far, but I'll keep trying.

Wryter2000

I have tried this numerous times now, and it doesn't fix the problem. Can someone in tech look at it? Thanks.