I can't access the king account that I create on my phone, what can I do?

NicolasSantana

I created a king account on my phone but if I want to access the community it tells me that this email does not exist and that is why I had to create another one and I want to connect the old oneCreé una cuenta king en mi teléfono pero si quiero acceder a la comunidad me dice que este correo electrónico no existe y por eso tuve que crear otra y quiero conectar la anterior.

NicolasSantana

if you want to send a capture so you can see

Yosca

Hello again @NicolasSantana This Community and your game are 2 different things. So if you created a King account with another email address you have to use that email address and not the email address from your Community account.

Check on your phone via profile which email address you have used to create your King account.

If you want to use a new email address follow the steps in the link below how to find your progress ⤵️

https://community.king.com/en/blog/kb/articles/247-how-do-i-change-my-king-account-password-or-email-address

NicolasSantana

yes but look this is in the game

NicolasSantana

and this on the community page this is the account that I create to be able to access the community I believed that the old official but she did not recognize it, she told me that it does not exist

NicolasSantana

y el correo de las mismas cuentas es la misma dirección de correo electrónico

Yosca

So if I understand correctly you got a pop up to visit the Community in your game? You probably had not visited the Community before so it is logical that a Community account did not exist yet and the email address was not recognized. If you want to change the email of your Community account, tap on your profile picture, tap on ‘edit profile’ change your email address and tap on save.

NicolasSantana

Pues era mi primera vez en la comunidad y quería iniciar sesión con esta cuenta pero cuando introduje mis datos correctamente me dijo que esta cuenta no existe, o la cuenta rey en el juego no es la misma para acceder a la comunidad.

NicolasSantana

porque esta cuenta la crea porque la otra no me dejaba entrar y quiero acceder con la otra, no con esta

Yosca

@hechicerilla please help. Maybe you can send him a PM. I now get a PM in Spanish 😅

hechicerilla

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1869476#Comment_1869476

Thank you dear .

I had talked to him and I thought he understood me.

Now I will explain it to him again. Thank you very much 👍