Sign Up!

🥤 Click here to see the latest levels in Soda!
🍏 Playing on iOS 11? Read this!
 ⛔ Connection Issues All Games - More info HERE
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏

Harvest Season Bear rewards not received

oppadjtan
oppadjtan Posts: 10
in Support

I am not receiving credit for collecting honey bears, although, all bears are supposed to count. Screenshots not in order but, last is a level played between the harvest season pics. Bear count does not change although wrapped candy does. This is my 3rd honey bear level that hasn't been counted. Not 3rd attempt, third level. Probably my 20th attempt since this reward appeared.

Screenshot_20211112-063607_Candy Crush Soda.jpg
Screenshot_20211112-063910_Candy Crush Soda.jpg
Screenshot_20211112-063957_Candy Crush Soda.jpg


Answers

  • Yosca
    Yosca Posts: 17,871

    Hello and welcome to the Community @oppadjtan

    That is very annoying to hear you’re not receiving credit for collecting the bears. I have checked a level myself, and I have no problems with it, my bears are counted.

    Please try this to see if something changes: log out of the game via your profile - clear the cache (super important!) - power off your device for at least 1 minute - restart your device - check for game and device updates- log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.

  • oppadjtan
    oppadjtan Posts: 10

    Yosca, thanks for the reply but after completing all your suggestions, it STILL DOES NOT COUNT MY HONEY BEARS! I hav 5 GB of memory available so there must be an ISSue with that reward. No problem with wrapped candies.

    Screenshot_20211112-123739_Candy Crush Soda.jpg


  • Yosca
    Yosca Posts: 17,871

    Hello again @oppadjtan I am sorry to hear the issue persists. We see more players having this problem so please provide me some more info:

    -which model and version of device are you playing on 

    -what is your game ID Click/tap here to find your game ID

  • oppadjtan
    oppadjtan Posts: 10

    User ID 1054594316 On a Samsung SM-T378V (Samsung Galaxy Tab E 8) Android version 8.1.0

  • oppadjtan
    oppadjtan Posts: 10
    edited November 2021

    So, it is now November 16 and the problem still exists. I was able to complete the previous bear tasks from levels other than honey bears, but now have the bear task again and it still won't count the honey bears I've earned playing level 4474. (At least 44 bears so far but 0 earned towards task completion!) PLEASE FIX THE PROBLEM! I have updated app, cleared cache and restarted device.

  • oppadjtan
    oppadjtan Posts: 10

    EUREKA! It now appears the issue is fixed. Yay!!!

  • Pitty_Kitty
    Pitty_Kitty Posts: 13,008

    Glad to hear @oppadjtan 🤗

Hey! Would you like to give us your opinion?

Categories