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I can’t access the store to buy coins
Best Answer
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Hello and welcome to the Community @tcampb When you can't make a purchase, that can have several causes. Sometimes it can be related to an unstable internet connection, or your appstore/playstore/bank may have a malfunction.
We recommend to do the troubleshooting, to make sure you are connected to the servers. Provided you saved your progress with a King or FB account, log out of the game - clear the cache -> not data that will delete your boosters - power off your device for at least 1 minute - restart your device - check for game and device updates- log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.
Hope this helps.
Answers
-
Hello and welcome to the Community @tcampb When you can't make a purchase, that can have several causes. Sometimes it can be related to an unstable internet connection, or your appstore/playstore/bank may have a malfunction.
We recommend to do the troubleshooting, to make sure you are connected to the servers. Provided you saved your progress with a King or FB account, log out of the game - clear the cache -> not data that will delete your boosters - power off your device for at least 1 minute - restart your device - check for game and device updates- log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.
Hope this helps.