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Locked out of account ?

albskialbski Posts: 22 Level 2

I have an account and can't win prizes, it pops up to create an account in order to collect gold bars but when i cliick on the popup nothing happens and on my picture it shows a lock.I can play games but for some reason i'm locked out of my account?

Answers

  • YoscaYosca Posts: 7,117 Soda Moderator

    Hello @albski

    That is odd, seeing a lock on your picture. So to understand it better, can you tell me some more:

    -do you have a King account or Facebook account?

    -do you play on king.com or a game app?

    -what device do you play on? Model and version

    -which game version do you have

    -please post screenshots of your map / pop-up / the error https://www.take-a-screenshot.org

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  • albskialbski Posts: 22 Level 2

    King account,King.com,i've been playing for a long time on the same laptop,this just happened 2 days ago

  • YoscaYosca Posts: 7,117 Soda Moderator

    Hello again @albski the issue on king.com is fixed as you can read what the CM said in this thread: here. Please try the options given in the thread. I haven’t heard about a lock on your picture, so I still would like to see a screenshot with the lock on your picture/avatar.

  • albskialbski Posts: 22 Level 2

    It still shows a lock on my picture on the right side when i'm in the race with other players.

  • YoscaYosca Posts: 7,117 Soda Moderator

    Hi again @albski I am sorry you didn’t post a screenshot with the lock on your picture, but I think I’ve figured it out. The lock you see when you’re in the race means you are unable to claim the reward unless you sign in with a King account. Since there are so many issues that is why we recommend this.

    You can find in the link below what a King account is and how to create it.

    Hope this helps.

  • albskialbski Posts: 22 Level 2

    I told you i have an account for over a year and when i get the popup to create an account i click on it but nothing happens probably because i have an account.I have no problems with other games except Bubble witch because it loads off page?

  • albskialbski Posts: 22 Level 2

    For some reason i am locked out of the Episode race and when i try to create an account i can't create one because i already have one.How did i suddenly get locked out?

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