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why didn't my win count?

musestephmusesteph Posts: 1 Newbie

I worked a very long time to pass level 1068 and I finally did it! but when I signed in the next day the game sent me back to that same level implying that I didn't pass it!!

Answers

  • YoscaYosca Posts: 7,168 Soda Moderator

    Welcome to the Community @musesteph

    Some levels can be tough to tackle and after all your hard work, the last thing you want is to have to do it all over again! But don't worry, this can easily be avoided.

    Please note that the game only recognizes your completion of a level at the very end of the achievement. You should see a final 'confirmation message' to recognize you've completed the level and you must allow the confirmation message to show for the software to register it.Β 

    This also ensures that our server (which stores your player progression) can see it too. Then you can play on another device, a new handset or you can uninstall and reinstall the game, and you'll never have to play the same level twice.

    If, for any reason, you switch applications or close the game before the completion confirmation displays, this can prevent your progress from being saved. You must allow the 'completion message' to show, to avoid this.

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