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Can’t connect to the internet

kmh2221
kmh2221 Posts: 1 Newbie

Can’t connect to the internet and iPhone and iPad will not sync

Answers

  • Pitty_Kitty
    Pitty_Kitty Posts: 13,004 Soda Moderator

    Hello @kmh2221 and welcome to Soda community

    Sorry to hear that. Let's check if troubleshooting helps

    • check for Soda and device updates
    • check that your device has at least 2 GB of free storage
    • provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
    • you might need to repeat the steps above 3-4 times

    *More info here. Be careful not to click "clear data" which deletes your boosters

    If it doesn't work, it'd be helpful to see what type the error your game shows. does it look like this?

    If not, would you mind sharing a screenshot?

    Here's how to take a screenshot

    To upload your picture click this icon:

    Thank you!

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