new update

tininha1975

@Yosca,game on a Moto G7 Power 64GB device

Yosca

Thank you @tininha1975 what is the model number?

tininha1975

@Yosca, It is a Motorola Moto G7 Power 64GB handset. What number do you want to know?

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2041276#Comment_2041276

You can find in settings - about phone - the model number -> for example SM-695F

That way I can pass this on.

tininha1975

@Yosca,the number is right there Moto G7 Power. This is the number in the settings.

Yosca

Okay, I will pass this on. Thanks

Yosca

This pink band @tininha1975 Do you only see it on the start screen of the level or also in the playing field?

tininha1975

@Yosca,it appears when I finish playing the level, complete the level or not. And when I complete the level, she appears at the end of the bottle.

Andres-2

Hi @Yosca

I have that pink band with the latest update of my game just like @tininha1975

Where does Kimmy appear

If I have the events

Yosca

Wow, that doesn't look good @Andres-2 Did you do troubleshooting? Provided you saved your game with a King account, log out of the game, clear cache (not data!), restart your device and log in the game. Also you need 2 GB free storage memory to run the game smoothly.

If that doesn't help; what kind of device are you playing on? I need the version and model number.

Also can you send me your User ID. Tap 👉 HERE how to find it. And which game version and Android or iOS software version do you have?