Friends have disappeared

Pitty_Kitty

Hello @Chris20 and @Peb

I've heard from community manager and I have a few questions for you both,

are you able to see and accept invites from friends to grow your friends lists again on Facebook site? Are you able to send friends invites?

Thanks

Peb

No this all I have

ID: 1018410718 this is google

ID: 1018410718 this is Mozilla

There is nowhere to add friends or ask This is still not fixed sent the ID please fix and restore my friends

Pitty_Kitty

Hello @Peb thank you for your feedback and screenshots. I forwarded all of these to community manager. I'll let you know when I hear back from her.

In the meantime I ask you to please remove the last picture where your personal email address is displayed, for your own protection and privacy. Unlike in private messages, that type of personal information could be misused in public discussions 😅

To edit your comment you have less than 24 hours. Click on the gray cogwheel icon at the top right of the comment. Select "edit". Use the backspace key button to delete picture. Save comment.

Hope this helps

Thanks!

Pitty_Kitty

Now that I think about it, would you mind telling me the latest update version and build of your Windows 10? @Peb

You should be able to find this info when you visit device "settings" - "system" - "about"

Then you should see infos about edition, update version and build

Thanks!

Chris20

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2167470#Comment_2167470

Hi Pitty_Kitty

One friend appears when asking for lives, I can't add new friends. I'm working on Windows 10 Home

Pitty_Kitty

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2168510#Comment_2168510

Hello!

Thanks. Would you mind telling me the update version and build of Windows 10 Home?

Please refer to my comment above, thanks

Peb

Here is my specs

Edition Windows 10 Home

Version 1909

OS build 18363.1556

Peb

Hello, I sent these PLEASE PLEASE FIX MY GAME return all my FRIENDS

from google top and bottom is Mozilla

Here is my specs

Edition Windows 10 Home

Version 1909

OS build 18363.1556

Pitty_Kitty

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2171990#Comment_2171990

Hello @Peb

Thank you for these infos.I passed them on.

Now we wait to hear back from the community manager 🤗

Pitty_Kitty

Hello @Chris20 and @Peb

Community Manager advises to make sure that browser and also Windows versions are updated in your computers.

After you're able to update Windows, please let me know if you manage to send and receive friends invites in Facebook 🙂

thanks!