Temporary issue: Lost events, boosters or daily progress
Answers
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Hello @Larry_Dall !
The studio is investigating the champion streak issue, would you help them?
- what is your game user ID? It helps Support locate your gaming account. Here's how to find your game user ID
- do you save your progress with a King account or Facebook account?
- Do you play Soda on one device only or more devices?
- what device(s) do you use? (make and model)
- what operating system is running in your devices? (Windows 10? Android 11? iOS 15.5?)
Thank you for your help and patience!
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@Pitty_Kitty , facebook account,play on pc laptop,windows 10 or 11,
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Thank you @Larry_Dall for getting back to me and providing these info
I would need your game user ID which is a unique number associated to your account and not your email.
To find your ID: open Soda app, tap on settings cogwheel icon, visit your profile, tap twice on the King logo you see over your profile picture. A number will appear.
Please check out this link for more infos ---> Here's how to find your game user ID
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to be clear, you play on Soda app downloaded from Microsoft Store, correct?
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for you safety and protection, please remove your personal email address. You have less than 24 hour to edit a comment. Click cogwheel icon at the top right of your comment and click "edit". Remove email adress and then save the comment
Thanks!
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no I only play on facebook......dont see on there where you get your user id
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larry level 5464
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maybe Larry_Dall
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it's fine, I understood you played on the Microsoft app logged in to Facebook and not Facebook site directly 🙂
In this case you should be able to find your ID number here on Facebook
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User id 1070998777
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@Pitty_Kitty User id above????
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Hello @Larry_Dall
I gave it to community manager as soon as you posted. This way developers can look into your game. Unfortunately we might need to wait to get updates from them on the investigation.
As soon as I'm given more infos I'll forward them to you
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