Unable to access lives from my friends

Wryter2000

Unable to access lives my friends have given me. The display is messed up. I can see two lives from my friends, but tapping on them does nothing.

Yosca

Hello @Wryter2000 I am sorry to hear this problem with lives.

What do you mean with “the display is messed up” . Can you see all sent lives and you can only tap 2 but nothing happens? Could you provide me with a screenshot so that I can take a look at what you see and what the problem is? https://www.take-a-screenshot.org

Wryter2000

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2323593#Comment_2323593

I hope you can see this clearly. Look at where the heart is in the upper left and the gold bars in the upper right. Also, text in the message is messed up. This was from yesterday. It shows I had a life from a friend, but the Accept button didn't work.

Yosca

Thank you for getting back to me @Wryter2000 . I’ve seen this problem before.

You can try the troubleshooting: provided you saved your progress with a King account, log out of the game - clear the cache -> not data  that will delete your boosters - power off your device for at least 1 minute - restart your device - check for game and device updates - log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.

Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data

If that doesn’t work, you can consider uninstalling and reinstalling the app. You will lose all your boosters, but your gold and progress will be recovered. Another player did this and after reinstalling he had no more problems.

You may also want to contact Player Support before uninstalling and reinstalling. If you happen to play on a mobile device or Windows app, you can contact directly from the device:

Open the game app —> tap on the blue gear

- Tap on the ? mark

-select a topic

-scroll down, tap on “contact us”

Wryter2000

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2323784#Comment_2323784

Thanks, bur I'm on a Kindle so the instructions you've kindly provided for clearing the cache and contacting Player Support won't work for me.

Yosca

Sorry to hear that @Wryter2000 The other option to contact Player Support Team is by tapping 👉 here. Describe briefly your complaint, and don’t forget to mention your Game ID, how to find here.

Good luck! 🍀

goldirox

https://community.king.com/en/candy-crush-soda-saga/discussion/379783/unable-to-access-lives-from-my-friends

I'm having the same problem

goldirox

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2323784#Comment_2323784

I'm also on a kindle and have the same messed up lives screen. I have done all the suggestions that you posted and even uninnstalled and reinstalled and the issue is still there. It has worked fine until just recently and I have not installed any new apps.

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2324992#Comment_2324992

Hello @goldirox this was reported, unfortunately we haven’t heard anything yet. Therefore I suggest to contact Player Support as I mentioned in my other comment. You can tap 👉 here. Describe briefly your complaint, and don’t forget to mention your Game ID, how to find here.

Wryter2000

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2325025#Comment_2325025

I got one useless reply from player support. The problem is still there.

Wryter2000

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2325025#Comment_2325025

Hi, is anything going to be done about this? Thanks