Game prizes

tinslady63

what is going on with the game..no prizes.. no rewards.. no bakery..no nothing is showing up..

wykoon

https://community.king.com/en/blog/discussion/382436/game-prizes

Hi there and welcome to the Community.

I believe you're referring to Soda game.

I suggest you do the standard troubleshooting steps as stated below:-

1. Check for latest update of the game in your App stores. If there's a latest version, please update accordingly.
2. Make sure your device has at least 2.0 GB of storage to facilitate the update.
3. Once done, restart your device and log in to the game as usual.
4. Play a lvl and then check on the game page to see whether all the features or events are in the game.
5. Do NOT reinstall your app because it will reset all your boosters collection.

If the above doesn't work, pls let us know the type of device you're using to play the game and model. Also, give us your game ID for us to check further.

Thank you 🙏.

tinslady63

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2363983#Comment_2363983

I have done the troubleshooting steps and there is still nothing there.

Galaxy S21 5g

SM G991 U

Tinslady63

I have included a screen shot

Screenshot_20220908-213333_Candy Crush Soda.jpg

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2368513#Comment_2368513

Hello @tinslady63 welcome to the Community. Please try the troubleshooting (you may have to repeat this a few times):

provided you saved your progress with a King account, go to profile and log out of the game - clear the cache -> not data  that will delete your boosters - power off your device for at least 1 minute - restart your device - check for game and device updates - log back into the game- play/replay some easy levels. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.

Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

My map showed the same as yours when I logged in, so I logged out and back in and all events were back and my map was changed in Rain Season 🙂.

tinslady63

Thank you that worked