Reset to 1

Lyncarol

today when I logged into the game it said I didn’t play yesterday so it moved me back to #1. I played yesterday. Yesterday when I first logged in it took me to the wrong starting picture. Just a picture of the fountain. I logged out and came back and then everything was correct. I collected my daily gift even. What is going on?

Pitty_Kitty

Hello @Lyncarol and welcome to Soda community!

If I understand this correctly, your daily login streak went back to 1 and not your levels progress?

you were able to collect your daily gift for day 1?

It's not an anomaly to temporarily see a a pretty bare Candy Town with just the fountain and no Kimmy after you logged out and logged in. It means you rebooted the game and it takes a bit of time to reload Rain Season theme and all the features widgets on your map. If the game didn't run as smooth as usual, you did right by doing a bit of troubleshooting. (I usually recommend to check for game &device updates- log out - close game- clear cache- restart device- open game- log in. Clearing cache depends on the model of the device)

Trobleshooting usually helps. If the problem persists nonetheless because there's a bug (the game keeps telling you that you missed a day in your login streak when it's not true) then I'd like to report the problem to community manager so the problem can be looked into.

Let me know if this keeps happening in the future and also:.

• Which device do you use?
• what is your game user ID? to find this number tap twice on King logo you see at the top in profile settings of Soda app. More infos here
• Did you see this message?

thanks🤗

Lyncarol

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2378119#Comment_2378119

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2378119#Comment_2378119

I use an iPad. (Generation 9). Account number is 1193205003. Yes, that is the message I saw.

Lyncarol

This page is what shows up and the only way I can get rid of it is log out of my account and clear my cache. And the other day I was playing and I beat 5 levels and it said I got everyone out to continue baking a cake and it never released anyone.