⚠️ Solved: All events, features and season disappeared

Yosca

Hello @Willie1953 welcome to the Community

I’m sorry to hear this. There is an issue that is being investigated. You can find the main thread 👉 here. Please try to force close the app, clear the cache and reboot the device. If that doesn’t help please post your User ID. Click  here how to find your User ID.

Yosca

Hello @JMMarie welcome to the Community

I’m sorry to hear this. There is an issue that is being investigated. You can find the main thread 👉 here. Please try to force close the app, clear the cache (not data) and reboot the device. If that doesn’t help please post your User ID. Click here how to find your User ID.

Willie1953

it works fine on android but not in windows

user id 13839392305

phmouse

I have the same problem as the others. Everything disappeared last night and I only have the base game with no other stuff. I tried logging out and logging back in and even reinstalled it but that didn't fix the problem. I tried forcefully terminating it, clearing the cache, but nothing helped. My ID is: 12376527416

Thanks.

PearlRain

Hi,

I'm experiencing the same problems. My ID is 12791908949

JMMarie

By cache, are you referencing:

Hard drive?

This? 👇🏻

ID: 9190083657

Purnelippi

All my side games are gone, ID#3937973135

Twin02

I have the same issue on Windows 10 - ID is 6761404345

342

User ID : 10886427029 Same for me.

13daa

I have the same issue, even the background is different, only have the base game. How do I find my used ID