Is it normal to suddenly stop getting gold tickets after winning a difficult level?

Wryter2000

Yesterday, I won a difficult level but didn't get a gold ticket. Because I already had 7 tickets, it was pretty frustrating. Now I'm on another difficult level, and there is no ticket associated with it. Will I never get an 8th tickets? Thanks

Pitty_Kitty

Hello @Wryter2000 and welcome!

This is the first report about this issue I read so I'm not sure if this is intended or not, yet

Did you try all troubleshooting steps and then check if you're able to collect a ticket after?

• check for Soda and device updates
• check that your device has at least 2 GB of free storage
• provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
• you might need to repeat the steps above 3-4 times

*it depends on on the type of the device. Read all details here.

If you own Android mobile, visit device Settings - Apps - Candy Crush Soda Saga - Storage - Clear Cache. Be careful not to click "clear data" which deletes your boosters

If you own Apple mobile, visit Settings - Safari - Clear History and Website Data

Wryter2000

Thanks.

I’m using a Kindle, so your cache clearing instructions don’t help with that.

Pitty_Kitty

Hello @Wryter2000 no problem,

Check this out 🙂