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I tried to purchase the Delicious Offer and was charged three times but never received the offer. How do I get a refund?
Hi guys I have raised this issue for further investigation 💓
Sorry this happened to you @KittyBigEars Many are having the same problem and NO ONE is responding… Not here or from King support 🙄 Sharing my response to another message on the same issue…
Sorry, but the "customer service" is a joke and probably doesn't even exist anymore! I have sent 4 messages to KING over the past 2 days and NO ONE responds.
I tried to message @LoFiGummy through an old private message but no response there either. There is no help for all the people stuck in this issue right now, just look at all the messages coming in… Sad and disappointing
@PrettyBubbles
Will one of the Mods or CMs please acknowledge this terrible issue???
Hey @MollyS .
Please note that timed items only start counting from the moment you open the game, not the moment they are sent to you. So they would only have gone to waste if you'd open the game, acknowledged the pop-up saying you received the compensation from us, and then left the game.
As for the email sent to you, yes it was sent to that one address on your Community profile. However, it could be that for some reason it never arrived, or it was filtered to your spam and junk folders, so I've sent it again.
With that said, please remember that we're here to help and are trying our best, thank you.
Hey there @MollyS . Hope you're doing well.
The ticket was sent to your email address, the same email address you use here in Community. As for the items, Gold Bars, Boosters, Timed Boosters and Unlimited Lives were sent to your main account, CUID 11109803231.
I can confirm everything shows as delivered on my side, with the delivery date being 09/11/25, 15:24:50 CET.
In case you'd like for the ticket reply to be sent to your other email address we have on file, I can do that as well.
Thanks and have a great day!
@Alex_The_Witch Where do I find this ticket and how do I redeem it? The compensation should be all that I paid for with extra bars!
I would like to know when this will be delivered since you will probably send "timed" boosts that will just go to waste
I'm sorry to hear you experienced this issue with both your Windows purchases. I appreciate you sharing the receipts. Worry not, I've now sent you a ticket with a resolution. The ticket's number is 16073497. I hope the compensation will be to your liking, but if there's anything else I can help with, let me know.
Have a great day!
@Kevin_ I do not have an email trail from King because they NEVER sent a response to my multiple messages through the game. In the past I would get an automated email response to my questions and then I could provide further info but this did not happen. I have received NO response at all.
I shared in my messages the order #s below… If you need further information send me a private message so I'm not sharing my personal info here!!!!
Google Play
The response being sent by Bot Kevin is useless.
I have sent over half a dozen messages to King support and received absolutely nothing in return. I have waited all week for some sort of response from here or King support
@PrettyBubbles @LoFiGummy When will my money be refunded or when will the bundles be delivered?? This is getting ridiculous with even more ripped-off players coming forward.
I have waited all week for some sort of response from here or King support@PrettyBubbles @LoFiGummy When will my money be refunded or when will the bundles be delivered?? I have sent over half a dozen messages to King support and received absolutely nothing in return. This is getting ridiculous with even more ripped-off players coming forward.
I have waited all week for some sort of response from here or King support
@PrettyBubbles @LoFiGummy When will my money be refunded or when will the bundles be delivered?? I have sent over half a dozen messages to King support and received absolutely nothing in return. This is getting ridiculous with even more ripped-off players coming forward.
I don't see any new post or edited post with new information. On the other hand, yesterday I already mentioned that it was fixed, or at least for me.
Hi guys if you use windows please select here to view the update from a member of our team 💓
Hi guys please select here to view the update from a member of our team 💓
Still waiting for a reply as to what they are going to do meanwhile out of $32.27
Works again for me
As soon as I receive feedback from our internal team I will update everyone 💓
Once I receive feedback from our internal team I will update everyone 💓
Same thing here on November 4,2025, Said store unavailable but took $80.00. Please refund.
WHY WHY WHY @LoFiGummy @PrettyBubbles
With all of messages continuing to come in, why on earth is no WARNING being shared with the players?
Who will fix and send my refund? DO NOT point to Microsoft because they will tell player to work through KING. Maybe King needs to send all of purchases through to the player's games. How about that??
Posting again @PrettyBubbles :
Thanks for raising this, but to who? I have tried to bring @LoFiGummy into this conversation as well, many times. Unfortunately, I have had the same issue in the past so I know for a fact that Microsoft will NOT refund the money. I had to work though KING. Now that there is no longer a support team, who will help get my money back?
I have now sent 6 messages to King and have not received any responses… not even an automated message… NOTHING
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I purchased the milestone bundle $14.99 + tax it said store was unvailable so I tried again, same thing but $16.38 was taken out of my account 2 times. How do I get refunded????
I tried twice to buy gold, and both times I received a message saying the transaction didn’t go through. However, my credit card was charged twice for $148.31 CAD. So 148$ X 2 = 296$. I want to receive the gold I purchased or get my money refunded.
i tried to purchase 3 times it told me store was closed but stll charged my account
This happened to me too. Cannot find a solution so I will request my charge card denies the charges. If I purchase something I should receive it. If the store says it is not available how in the world can they charge my account anyways? BS
I am writing on behalf of my husband who did not receive the gold he bought this afternoon but hasn't received it even though he tried 3 times to buy. The purchases totalled $44.85, two at $19.45 plus one @ $5.95. The Shop said that it was not available at the time and to try again later which he did another two times but still no gold !! BUT the money was taken out of our bank account. Being old age pensioners, we certainly cannot afford to simply throw away that amount of money.
We tried and tried to log into King Community on his computer but to no avail. His email address is nevsquire@gmail.com. Being 87 years old, he has been playing Soda Saga for something like 15 or 20 years and is most upset this has happened. Can you please fix this problem for him at your earliest and reimburse him with the gold he purchased … he anxious to get back to his game again.
With thanks and many regards
Merryl Squire on behalf of Neville Squire
Hi my friend sorry this has happened
With anything to do with purchases please select the contact us tab at the bottom of this page and explain to our customer support team the are able to check your account and reimburse you 💓
Hi there! I'm sorry to hear that your purchases were not received despite being charged.
In order to have the missing purchases added to your account, please contact our dedicated Support team as they will be able to investigate and assist you swiftly with this: https://soporto.king.com/?type=community
Having worked for my 8 gold tokens, I tried to buy the bundle. Then said store unavailable try later. So I did several times assuming no transaction had gone through - 7 times @ £4.19 each time. Please arrange an immediate refund.
Please note that my ID in the game is "CB", but I could not log in with that I am currently on level 5510.
Sorry, but the "customer service" is a joke and probably doesn't even exist anymore! I have sent 4 messages over the past 2 days and NO ONE responds. I tried to message @LoFiGummy through an old private message but no response there either. There is no help for all the people stuck in this issue right now, just look at all the messages coming in… Sad and disappointing
Not sure what kind of expert you are but you apparently don't have a clue… There is a big issue going on here. Sharing my response to another message on the same issue…
@PrettyBubbles @loFiGummy
Posting AGAIN…
Someone needs to step up and fix the problem
ATTENTION SODA TEAM…
The King "customer service" is a joke and probably doesn't even exist anymore! I have sent 4 messages over the past 2 days and NO ONE responds. I tried to message @LoFiGummy through an old private message but no response there either. There is no help for all the people stuck in this issue right now, just look at all the messages coming in… Sad and disappointing
I tried 11 Times,, charged 147.31
What's weird is that after so many different players reporting the same problem, they still havent mentioned that there is a common issue with payments and we're working on it, either in replies or as a new topic.
That's what usually happens when there's an issue in the game, but in this case it's surprisingly silent.
Hello @Hephys Sorry this happened to you too. It seems many have been bitten by this bug. Sharing my response to another message on the same issue…
Sorry, but the "customer service" is a joke and probably doesn't even exist anymore! I have sent 4 messages over the past 2 days and NO ONE responds.
Twice I have bought gold but have not received it! My Paypal account has been debited. How do I get the money or bars back?
Hello there and welcome to the Community @Snoosecan!
To receive a refund related to your missing purchases, you will need to reach out to Microsoft Store Support and request a refund with them. Purchases made via Microsoft Store are exclusively handled by their marketplace and they're able to provide you with a refund.
You can see your purchase history here: https://account.microsoft.com/billing/orders/?period=ThreeMonths&type=Digital&filterChangeCount=0
An eligible item will have a link to "Request a refund".
I wish you a nice day ahead!
You are NO expert, you bot. This is bad advice!
Microsoft will NOT refund King purchases. I have been through this (unfortunately) in the past and have had to work though mods and King support.
Since King has now removed the support team there is no one to help!!
Than you very much for your help. I hope that will works.
Still waiting for a reply as to what they are going to do meanwhile out og $32.27
Hi there Molly,
In regards to the refunds and also to address the above comment under Pretty Bubbles. I want to assure you we are not bots, AI or anything similar and that as my colleague Colorbomb_Collector mentioned unfortunately when it comes to Microsoft/Windows purchases we are unable to refund these.
I understand how it looks, seeing that the purchases are made for King games, however your payment information and charges are managed directly under Microsoft system which we unfortunately do not have access to in order to refund and hence why their support is the only able to help.
They may refer you to us, as we can usually compensate missing items for purchases or similar but when it comes to refunds we are absolutely limited.
I hope this shares some clarification and I appreciate your concern. Let us know if there is anything else we can help with. Have a nice day!
OK, @Kevin_ so-called "expert", you should know that if you don't tag someone in your reply they will not know you responded 🙄
Now that I have found this, I will say AGAIN, I have been through this before with King. You point to Microsft and they point back to King and the players lose.
I have screen shots that show the double charge and even my CC company sent an email that I was mistakenly charged twice! Why doesn't King deliver the bundles that were paid for?
How do you actually get in touch with them? I can't seem to find any links at all!
Can't get refund through microsoft because they don't give refunds for digital purchases., and that is how they get over!!!!
Hi Tracie, it is possible to obtain a refund from Microsoft, however of course they must have their policies etc.. and perhaps not all are available to be refunded for certain reason.
However if you wish we will be happy to help you out and ensure that you at least receive any missing items. Please check out our Help Center + chat bot. By choosing the Chat With Us, you can reach out to Player Support to obtain help with your purchase issue ensuring that your receive a reply as soon as possible.
However if you have any issues getting an answer do not hesitate to let me know. Have a nice day!
Hi, thnks a lot for your help. For now, I have a problem to login my MicroMicrosoft account I see that only the purchase via Visa don't go through id I use my debit card it works. I will ry to connect to my Microsoft account a bit later
i am at level 10300. is there anyone higher than me?
it’s genuinely annoying me how i keep failing these levels because i cant use any gold bars fix this!!!!!!!!!!!!!
I returned playing the game after some while, but I've noticed that I can't edit my profile. Not sure why it shows United Kingdom either. I was in Israel when I've installed the game, now I'm in India. It looks like this:
hello….Im wanting to Bake in the bakery,however it always says “Bakery opening soon”……This has been non stop for the past few weeks now…
Whenever I choose to watch ads for a bonus or extra lives etc, the ads have started to freeze. It’s the ad for teaching or education or something. It’s so annoying. I’m losing levels because of it and happened about 6-10 times in the last hour I have been playing. What is causing this?
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
Hello, Soda fans! Starting out in Candy Crush Soda Saga (or just Soda, as we call it here!) can feel a bit overwhelming, so many candies, so many challenges! 🤯 You might discover 🍬 boosters and use them freely, only to later realize they don’t magically replenish. 😅 And then there are 🧁 blockers, standing in the way of…
Before we look at the type of levels, let's also look at the Level Indicator! ⚠️ Level Difficulty Indicators Some levels are tougher than others, so icons and borders warn you in advance: 🟧 Hard Levels: Marked with an orange border. 🟥 Super Hard Levels: Marked with a red border. ⬛ Ultra Hard Levels: Marked with a dark red…
