Why does the game only give me one life when 5 of my friends gave my lives

I've almost lost the thread of the story. (I understand that I am bad with English)

Guys, at least one of you post a screen with this magic heart please.

Thank! I understood what the conversation was about.

I am familiar with this heart.

But there is a big "but" here.

When there are no lives, it redirects you to the command screen.

There are two bookmarks.

1. Ask the team for life. There I ask 11 people to send me lives, but I cannot get more than five lives.

There is also a refresh button. For gold.

2. This is what the main question is about.

There is only one button "Ask for life" on the tab.

I press it.

The standard window appears, which was before, before the commands appeared.

I ask, I ask, I ask ... But life does not come.

And before, after requesting lives in this standard window, I received more lives per day than now from my team (5).

The message above is what I wrote about Inbox.

I get life from the team, but not more than 5.

I never get life from friends. I ask constantly. But I didn't get a single life.

Sweetice, I did get mine back after updating my game