Missing bars?

Hi @lialawson,

Sorry, on purchases you need to contact "Support". We don't do reimbursements here at The King Community.

Here is what you will need:

• *User ID#
• *Receipt Of Purchase (Or Order# etc...) - Screenshot
• *Name Of Game
• *Device You Play On

• What is my User ID and where can I find it? — King Community
• https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it/p1?new=1
• Your "User ID#" is the same on all King games you play on.

• ᐅ How to take a screenshot
• https://www.take-a-screenshot.org/ 

• Contact us
• https://soporto.king.com/contact 

You can use the above link to contact support, or use the contact us thru the game. 

Or you can contact our Player Support team from your game. Go to the settings cogwheel, click on the question mark, and select "Purchases and Gold Bars" and they will be able to give you a solution!

Can also see these posts, for more help.

• Did something go wrong with your purchase?
• https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase

• Lost purchase — King Community
• https://community.king.com/en/candy-crush-saga/discussion/comment/588199#Comment_588199 

This should help you out.

Thx & Welcome To The King Community - Origins7 Dale, 😀

9/19/2020