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Rebuild Candy Town- no connection

SystemSystem Posts: 1,095 Community Manager

Comments

  • belakarloffbelakarloff Posts: 6 Level 2

    On kindle the game freezes when you tap the claim button. Have to quit the game.

  • Hey! Would you like to give us your opinion?

  • lisacoombe1976lisacoombe1976 Posts: 4 Newbie

    i cannot collect my rewards , keeps saying i have no internet

  • GumyupawpawGumyupawpaw Posts: 157 Level 3
    edited October 2020

    ..

    I have the same situation, it keeps telling me there is no internet connection....I have this message all day now.

  • lisacoombe1976lisacoombe1976 Posts: 4 Newbie

    Yes that is what i.am getting

  • Lola_PopLola_Pop Posts: 5,953 Community Manager

    Hello @belakarloff , @Gumyupawpaw and @lisacoombe1976 !

    I've split your comments from the feedback thread so we can try to help you here in the Support section - I hope you don't mind!😊

    Is this no connection message only appearing when you try to collect the Rebuild Soda Town rewards? Do you have a stable connection while playing?

    It would also be helpful to know the device you're playing on, please.

    Looking forward to your replies! ❤️


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  • Diamond LimDiamond Lim Posts: 34,527 Game Expert

    Hello! New Bee Players! 👋

    Welcome to Sweet King Community! 👑

    The connection issue is still under investigation as this is something we have been unable to reproduce!

    We have tested this on multiple devices with different operating systems, with Wifi and mobile data and we can't find the issue.

    Disclaimer - What can affect connectivity:

    - If you're commuting

    - If the area were you're located is not remote

    - if you are on VPN 

    - If your mobile data plan has reached the monthly allowance 

    So this is what we recommend:

    Android - Delete the game app and clear Google Play Store cache:

    1) Go to apps and find the app called 'Settings' 

    2) Locate the menu called 'Apps' 

    3) Scroll down till you find the 'Google Play Store' 

    4) From here click on 'Clear data' then clear cache. 

    Please notice that you will get a warning when clicking the 'Clear data' button - not to worry, it's just a reset. 

    5) Restart mobile and install the game and try connecting it to Facebook or King account.

    Apple devices - Clear Safari cache:

    - Disconnect the game from Facebook or King account (if connected).

    - Delete Facebook App if you have it installed.

    - Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari - (Super important).

    - Restart the device and try connecting the game back to Facebook/ King account so your progress can sync.

    Windows 10 - Reinstall the game app:

    -  How to reinstall!

    Facebook:

    - Try the steps here

    NOTE! Deleting the game app will mean that you will lose any saved boosters, lives your progress made on the Daily Bonus and other extra features.

    Player Support will only be able to replace any lost purchased items and if this happens to you, please contact our support team directly from the game app:

    - Open the game app

    - Select the cogwheel

    - Tap on the "?" mark

    - Scroll or search for "Purchases and Gold Bars"

    - Scroll down to the bottom of the page and hit "Contact Us"

    If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

    Have a sodalicious day! 🥤


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    👑🌟 Are you newbie? Learn more here! Need Gold Bars? Join here! Subscribe here on Tagging List of CCS, CCSS, CCJS, CCFS and Community Hub! Help to vote amazing idea's lists here! 🌟👑

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