Mr. Toffee's Fair is not recognizing achievments

[Deleted User] · October 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/314226/ticking-off-boxes-but-no-rewards

Hello, you're not alone whose facing this. There are several players complaining that they aren't getting rewarding inspite of completing the tasks. We'l have to wait for the studio to fix this. Until then let's take a break from the game!🙂

Diamond_Lim · October 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1115484#Comment_1115484

Welcome to Sweet King Community! 👑

I am just coming back to help you, you can click on "Contact Us" on bottom of the page then select "Problems with my Game" and then "Prizes are not received" and finally you ask a problem and send Game ID (How to find your Game ID) that I hope they will help you but it taken longer.

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

Have a sodalicious day! 🥤

Diamond_Lim · October 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/314226/ticking-off-boxes-but-no-rewards

Welcome to Sweet King Community! 👑

I am just coming back to help you, you can click on "Contact Us" on bottom of the page then select "Problems with my Game" and then "Prizes are not received" and finally you ask a problem and send Game ID (How to find your Game ID) that I hope they will help you but it taken longer.

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

Have a sodalicious day! 🥤

Sukanta_Biswas · October 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/314226/ticking-off-boxes-but-no-rewards

Thank you for being a loyal player of Candy Crush Soda Saga.

We are looking into your query and would get back to you in the next 48 hours. However we have already received a few more posts on the same topic and I am closing the post at the moment to merge each post.

Thanks in advance for your patience and support.😊

Freddy_ · October 2020

@JanHughes Hi and welcome, As explained by @yosca there are a few issues with the feature that are known and hopefully will be resolved soon. As explained above if you have any missing rewards you can contact customer support and they may help you with this., but if if this is just as certain tasks have been not recognized there is not much that can be done until a fix is implemented.

You can only do the standard trouble shooting tips

Check your device and game are up to date , log out and restart your device then log back in, also if you play via an interent browser clear the cache

Thank you

Lola_Pop · October 2020

Hello Sodalicious Players!

We're asking the Studio about this, so we'd need as much information as possible about the situation:

can you please send us a screenshot so we can see the message you receive when you claim your rewards/ tick the tile?
can you please tell us which device and app version (if you play on a mobile device) you're using?
can you please check if you're connected to the Internet?

Thanks a lot, and please accept my apologies for the delay!

crazyjr123 · October 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1115636#Comment_1115636

I to have had an issue with CC Soda MRT, my current objective is "Make a coloring candy". 9 times in three days i have deliberately made a coloring candy, but the objective would not check off. This would be the 4th in a row to claim the prize, but will not complete. I have posted this thread about my issue and followed the advice given (back up a few levels and try again), but nothing has worked. funnily enough, since posting the thread i can't get the candies to line up for a coloring candy.

BTW here is a link to that thread, https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1125260#Comment_1125260

aijaziqbal · October 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1127342#Comment_1127342

Yeah so sorry about that but as you can see above comment from our CM @Lola_Pop .

There is an issue in this event at the moment. So we are hoping that it will be fixed soon.

As told by our CM please mention the device name you are using and screenshot.

Thanks.

Yosca · October 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1127342#Comment_1127342

Hi again @crazyjr123 In the other thread I’ve asked you to edit your post, you have 24 hours) and give the CM @Lola_Pop this information:

can you please send us a screenshot so we can see the message you receive when you claim your rewards/ tick the tile?
can you please tell us which device and app version (if you play on a mobile device) you're using?
can you please check if you're connected to the Internet?

Thanks again 🙂

crazyjr123 · October 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1127465#Comment_1127465

I do not get a message to claim the prize, when i go to the map screen it does not open the MRT, i have to open it myself. It does not acknowledge my completing the task at all.

I just Got a coloring candy and it did it again, Ignoring it like it has the last few days,. Another player working a different line (Finally) so attempting to match stripped and wrapped candy. life is too short to deal with bad coding, good Luck to all. I hope my luck changes with this change

Mr. Toffee's Fair is not recognizing achievments

Answers

Hello Sodalicious Players!

Categories