New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
game froze
Answers
-
Oh dear! I know how you feel. I sometimes get thing freeze but luckily I haven't paid out any money. Maybe it was not the game but your computer that froze. I know mine does that every so often. Hope you soon complete lots of levels.
0 -
Hi and welcome to the community.
Very sorry about this unfortunate incident. If you have purchased anything at that has been affected by this freezing issue please contact directly to our player support from the settings of your game apllication. When you contact directly from the game, player support will automatically get your purchase history for last 90 days and they will take a positive action in your favour.
You may also contact them with this link.
To know your game id.
To avoid your game freezing again always keep your game application up to date.
0 -
It is very frustrating that you have to play the level again. You also might want to contact player support from your game app to get something back. Good Luck!
1 -
Welcome to Sweet King Community! 👑
You can click on "Contact Us" on bottom of the page then select "Problems with purchase" and then "Purchase items are not received" and finally you ask a problem and send Game ID (How to find your Game ID) that I hope they will help you but it taken longer.
If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊
Have a sodalicious day! 🥤
0 -
@nverhom Hi and welcome very sorry to here this has happened to you , Unfortunately all you can do regarding the level is to replay it but as you have made a purchase please contact customer support and they should help you with this
Please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email
or alternatively you can use the contact us below but you need you game ID for this
Hope this helps
0 -
Hello Welcome to this wonderful community 🎉. Sad to replay again
0
