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Game error message so had to refresh, lost the level I'd just completed.
I'm on level 976 of candy crush soda, I just bought more moves as I ran out and needed one more to finish it. I got the extra moves, finished the level, and then the game decided there was an error and I had to refresh. When I did this it showed that I was still on the same level and had not completed it. This would be bad enough at the best of times but I specifically bought the extra moves to finish this extra hard level. Very disappointed with the game at the moment.
Answers
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@steffania Hi and welcome, I am sorry to hear you had an issue with this level
please check you game is up to date and also if playing via an internet browser clear your browser cache . log out and restart your device, then log back in
For your purchase
Please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email
or alternatively you can use the contact us below but you need you game ID for this
Hope this helps