Movie makes game crash

zabadak · October 2020

Hi,

Every time I click on the purple Movie icon, to get a boost, the game crashes. I'm currently on level 985 but it happened on the previous one so I don't think it's that...

[Deleted User] · October 2020

Hello @zabadak I sometimes experience that too. I recommend to check if your device has enough free memory..this game wants 2GB. And I'd wait a few seconds more after the ads ends before you click X. It might be loading issues. I hope that helps. Happy Crushing!

[Deleted User] · October 2020

There seems to be a problem with the last update. Hopefully there will be a fix soon. Good Luck!

aijaziqbal · October 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/315462/movie-makes-game-crash

Hi and welcome to the community.

Please do the standard troubleshooting by Log out, update your game application, restart your device and login again.

If playing through web browser please clear cache/history and restart your device and check again.

Thanks.

[Deleted User] · October 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/315462/movie-makes-game-crash

Hello, watching the ad for pre-game booster or at the end of game for lives is a bonus feature. Just make sure u watch the entire ad and don't close it midway so it doesn't keep crashing everytime. Apart from that u can also try what the expert suggested above.

Freddy_ · October 2020

@zabadak Hi and welcome

Please check both your game and device are up to date and your device has have 2gb of storage available. Log out and restart your device and then log back in and see if this resolves your issue

If not please let us know if this is happening on every ad or just certain ads and if possible let us know which ads

Thank you

Diamond_Lim · October 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/315462/movie-makes-game-crash

Welcome to Sweet King Community! 👑

Also the video ad feature is still a test feature that means it's still not complete to be fixed to everyone on this game mostly.

This also means that the video ad feature will not always be available and not found in all player's games or on all devices.

So if you at the moment are missing the video ads in your game, just stay tuned and keep an eye in the game to see when it's back.

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

Have a sodalicious day! 🥤

[Deleted User] · October 2020

Hello @zabadak I sometimes experience that too. I recommend to check if your device has enough free memory..this game wants 2GB. And I'd wait a few seconds more after the ads ends before you click X. It might be loading issues. I hope that helps. Happy Crushing!

Rock2233 · October 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/315462/movie-makes-game-crash

Hello Welcome to this wonderful community 🎉

tbsnc99 · October 2020

Candy crush soda keeps crashing when I try to watch adverts for bonuses. Have cleared cache and uninstall reinstall but still not working. Any ideas please

Freddy_ · October 2020

@tbsnc99 Hi and welcome, i have seen a few reports of ads crashing and if you have done the standard troubleshooting tips there is not much that you can do

I will tag the CM @Lola_Pop to see if she knows any more on the issue

Thank you

tbsnc99 · October 2020

Thank Freddie

Freddy_ · October 2020

@tbsnc99 Your welcome and hopefully you will get this issue resolved

Movie makes game crash

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