Movie makes game crash

Lola_Pop · October 2020

It looks like you're having a similar issue. I know it's frustrating, so let's try to solve it now! @ipete 's point is important, so can you both please make sure you have enough free memory in your device? As he says, the game needs 2GB at least to work correctly. ☺️

Looking forward to your reply!

tbsnc99 · October 2020

Yeah my s20 has plenty of memory free and closed all other apps. Cleared game data and re logged in fixed it for a few days last time . But loose all bonuses etc sadly.

zabadak · October 2020

Hi, I have 4.2Gb memory free but it's still happening.

I can't tell which video it is as the game crashes before it starts.

tbsnc99 · October 2020

The video crashes mine before it starts too so don't know what one it is either.

Lola_Pop · October 2020

Thanks for getting back!

Can you please record a short video showing how and when the game crashes? Learn how to post a video here

Thanks a lot for your cooperation!

tbsnc99 · October 2020

It won't even show it crashes as soon as I press the bonus watch ad button. I'll keep a note of what it shows if you like but the one that crashes it numerous times in a row till the next good one working.

mariamack · October 2020

Hi everyone I'm offered a chance to watch a video to receive free candies or extra shots, my game crashes and closes down. Please help.

kiara_wael · October 2020

Hi and Welcome to our Community

Make also sure that the app is updated and also your Android system is updated to latest available version, but at least Android 5 is required.

Check also that you have at least 2 GB of free memory on the device.

Have some Informations here

https://community.king.com/en/candy-crush-soda-saga/discussion/315462/movie-makes-game-crash

Freddy_ · October 2020

@mariamack Hi and welcome, this issue is known and is currently being investigated but we have time frame for a fix for this at present

Please keep you game up to date and make sure you have 2gb of free space. if playing via an internet browser clear your cache and then sign out and restart your device . log back in and see if this solves your issue

If not you will have to be patient and hopefully a fix is found for this soon

Thank You

Spinnifix · October 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/316395/my-game-keeps-crashing-when-i-go-to-collect-free-candies-or-extra-shits

Hello and welcome to our beautiful community

I passed it on and on Monday the CM will be back and have it checked. At the moment, please keep your game up to date. Check it after an update and clear the cache. Then you are on the safe side!!

Good luck

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Movie makes game crash

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