Paid for royal path

Hi @heartglass,

Sorry, on purchases you need to contact "Support". We don't do reimbursements here at The King Community.

Here is what you will need:

• *User ID#
• *Receipt Of Purchase (Or Order# etc...) - Screenshot *Or any issues you have, like "Error Codes", etc...
• *Name Of Game
• *Device You Play On

• What is my User ID and where can I find it? — King Community
• https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it/p1?new=1
• Your "User ID#" is the same on all King games you play on.

• ᐅ How to take a screenshot
• https://www.take-a-screenshot.org/ 

• Contact us
• https://soporto.king.com/contact 

You can use the above link to contact support, or use the contact us thru the game. 

Or you can contact our Player Support team from your game. Go to the settings cogwheel, click on the question mark, and select "Purchases and Gold Bars" and they will be able to give you a solution!

Be sure to answer the automated response you get. I would say "Support" is backlogged now because of the virus. So expect "Delays". 

• Problems with your purchase? — King Community
• https://community.king.com/en/blog/discussion/269456/problems-with-your-purchase

• Did something go wrong with your purchase?
• https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase

• Lost purchase — King Community
• https://community.king.com/en/candy-crush-saga/discussion/comment/588199#Comment_588199 

Can also see these posts above, for more help.

You posted 2x on this. No need to double post on the same issue.

CM's @Lola_Pop @LadyRaffie you might want to connect these 2 posts on the same issue.

• Paid for royal path did not receive goods — King Community
• https://community.king.com/en/candy-crush-soda-saga/discussion/319736/paid-for-royal-path-did-not-receive-goods

Thx & Welcome To The King Community - Origins7 Dale, 😀

11/21/2020

Hi @heartglass if its the noble path did you atleast play the free tiers?.. If its not sorry for misunderstanding

I didn’t claim the reward at the bottom of the path, the one with the star beside it, and now I can’t because “Get Premium to unlock all the rewards” is scrolled across it and is stopping me from pushing the claim button. How do I claim it? See attached photo.

Thanks for the answer but I don’t want the premium. Look on the bottom left of my photo. Right underneath the word “Get”. You will see an unclaimed prize under the “Free” column. I can’t claim it because the banner across the bottom that reads “Get Premium to unlock all the rewards” is in the way. I don’t want premium, I only want the free one at the bottom left column. That banner prevents me from claiming it.

Hello again. Yes I did try, I pushed and held it as high up as I could and tried to press claim at the same time, without success. I’ve tried everything, even changing the orientation from portrait to landscape. I will report it as you’ve suggested. Thank you kindly. Stay safe.