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Hi. I got the 8 gold tickets, and just purchased the ‘special’ - 2 hours of life, etc etc. the pay
Answers
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Hello and welcome to our beautiful community
To get help directly from the game: Go to the settings gearwheel in the game, then tap on the question mark. You'll be directed to the help center. There you look for your problem and follow the steps. If you cannot find the issue or the provided steps don't solve it, then scroll to the bottom of the same help center page and tap on 'Contact us': There you come to the contact form. Please fill in in your language. Please note that everything is spelled correctly (that is important): and send it. You will then receive an automatic email. Please answer to it and describe your request. Submit. And have some patience for the answer. If you don't get an answer after 3 days, please try again.
Please look under Buy & Gold Bars !!
https://soporto.king.com/contact
https://community.king.com/en/blog/discussion/269456/problems-with-your-purchase
Good Luck
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Hello and welcome to the Community @christypops I am sorry you had a problem with your purchase. Click on ‘view post’ in the link below to see what you can do about it. You can see too what to do depending on which device you use.
If you need other assistance please reply back 🙂
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Hi @christypops, welcome to the Community!
I'm sorry to hear that you haven't received the items that you purchased.
We don't deal with Purchase issues here in the Community as the solution/feedback would require your personal details.
🔺 You can find all info about refunds & unfulfilled purchases HERE as well as the contact link to King's Support.
