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how to restore candy soda levels i lost from old phone breakin

Shannyboo1Shannyboo1 Posts: 1 Newbie

i lost all my levels to candy crush saga and candy crush soda how can i get them restored/

Answers

  • Freddy_FalknerFreddy_Falkner Posts: 42,304 Game Expert

    @shannyboo Hi and welcome, You should only need to sign in to your new device with you King or Facebook account details, whichever you saved the game on on your old phone and this should sync your levels automatically.

    If not play a level to see if it forces a sync when you have signed in or please see post below for help getting your levels restored

    Thank You

  • Hey! Would you like to give us your opinion?

  • Werner_CichyWerner_Cichy Posts: 25,024 Sweet Legend

    Sign in to the new device with the same credentials. If you were connected to Facebook before, you should do the same now. Your score should be back. Unfortunately, you will lose your boosters when you register again. This is the same for all King games.



         The last completed levels              
       
         Candy Crush Saga , Level 8765
         Candy Crush Friends Saga , Level 4060
         Candy Crush Soda Saga , Level 3130
         Diamond Diaries Saga , Level 100
         Bubble Witch 3 Saga , Level 19
         Pet Rescue Saga , Level 41
         Blossom Blast Saga , Level 25
         Papa Pear Saga , Level 108
         Farm Heroes Saga, Level 1

                         



  • wykoonwykoon Posts: 5,009 Game Expert

    Hello there @Shannyboo1 and good day to you.

    You may also refer to the steps below that has been modified to cater for your broken old phone.

    You can use either a King profile or Facebook to easily switch between devices and access your game progress and Gold Bars wherever you play. Boosters and extra lives however, are always stored locally on the device you received them on, so they won't move across devices.

    There is a King profile option in your settings menu. Look out for the 'Sign-up with email' prompt, and you can keep your social media separate from your gaming, but still benefit from thousands of other King players who can send you lives.  

    • Open your game on the old device or via webpage and choose the 'Sign up with email' option.
    • Now choose an avatar and nickname. 
    • Then (and don't skip this part!) enter your email address, choose a password and that's it – you now have a King account.
    • Open the game on your new device, choose the 'Already have a King account/login with email' using the email address and password you just saved. Now you're good to go! 

     If you have a Facebook account simply follow these steps: 

    • Open the game on your old device. If your old device is broken, open it in the web browser.
    • Log in to your Facebook account. Make sure that you have Facebook active on your device and that you're linking to the right profile (worth bearing in mind, if you share your device with another Facebook user)
    • Now open the game on your new device.
    • Click on the blue Facebook Connect button, enter your Facebook email and password and off you go!

    Please let us know if the above works for you and if you still need help with other issues in the game.

    Thank you ☺️

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  • hechicerillahechicerilla Posts: 5,713 Game Expert

    Hello and welcome to the sweet King community.

    Please can you tell us if everything went well with your progress?

    Did the directions work for you?

    Thank you and keep enjoying


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