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How do purchase packages

Answers

  • johan1082010johan1082010 Posts: 1,391 Level 5

    Hello ! I will help you.

    1. Check app updates
    2. Close all apps then restart your device for 5 minutes
    3. Open the game then login back.
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  • Diamond LimDiamond Lim Posts: 34,525 Game Expert

    Welcome to Sweet King Community! 👑

    How about you tried these steps (Purchase Issue/Problem) that I hope this helps. 😊

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  • wykoonwykoon Posts: 5,009 Game Expert

    Hello there @cindyslikescandy and good day to you.

    I would also advise you the same to check updates for the app, update it and refresh the app by restarting your device. Log back into the game, play a level and then access to the shop again to see whether you are able to proceed with the purchase.

    Other than the above, please also try and disconnect your device from the internet without exiting the game, wait for at least a few minutes, then reconnect back your device to the internet, play a level and access the shop.

    Please also counter check your purchase information and make sure that all the payment details are updated and no changes. Try again and hope you are able to access to the store and purchase the items you wanted.

    Let us know if you need help with other issues in the game.

    Thank you 😊

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  • hechicerillahechicerilla Posts: 5,713 Game Expert

    Hello and welcome to the sweet King community.

    This bug is still being investigated, but the steps outlined by Wykoon should help.

    Please let us know again if it hasn't been fixed.

    Thanks and keep enjoying


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