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Logged on and lost boosters

kingosokingoso Posts: 2 Newbie

Hi, I’ve played on my iPad for years without logging in. I just logged in to join a team, but I simply lost all my boosters! I had more than 60 lollipops, had more than 45 gloves and 20 striped lollipops. How do I recover it?

Answers

  • hechicerillahechicerilla Posts: 5,713 Game Expert

    Hello 👋

    Welcome to the sweet King community. Please, to solve your problem read

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  • Sukanta_BiswasSukanta_Biswas Posts: 19,161 Superstar

    Hi @Kingso We warmly welcome you to the Friendly King Community's Candy Crush Soda Saga forum.

    The booster you collected was stored in the phone's memory. This stored booster cannot be synced to the server, as Game Studio does not yet have this process. You will not be able to transfer the boosters to another device and the lost boosters will not be returned through any process.

    Since boosters are stored locally on device memory, we cannot guarantee that your boosters are secure.

    However, Please check HERE.

    For further assistance, please feel free to write back to us. We'll be happy to assist you.

     

    Thank you.


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  • kingosokingoso Posts: 2 Newbie

    I would just like to reiterate and emphasize that I didn’t want to transfer boosters from one device to another one. As I said previously, I had played for years on my IPad without logging in. When I logged in, I just wanted to keep the boosters that already I had on my IPad. But the boosters were gone! The golden bars I had were kept. So, if the golden bars could be kept, why did I lose my boosters?

  • ipeteipete Posts: 1,887 Legend

    Hello @kingoso I believe somehow your game has two profiles. Since you didn’t log in to the first profile, I’m afraid the boosters are lost along with the first game profile. I don’t see a way to get them back. Sorry.

    No BGH 🔪 💔

  • Marriam1Marriam1 Posts: 1,356 Legend

    So are u saying you were playing without syncing your game to fb or king account if you are logged out?? And u created an account later and logged in to find no boosters??

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