🌟 CCSS New event! Help Kimmy build her new Booster!⚡️ HERE

Frosty rewards

larmkpinklarmkpink Posts: 1 Newbie

I paid for the premium Frosty rewards and I didnt get them ..why ..please give me my rewards or refund them

Answers

  • headoperationsheadoperations Posts: 1,073 Level 5

    You’ll still have to complete the tasks to get the candy canes needed for each of the 21 levels.

  • Hey! Would you like to give us your opinion?

  • Diamond LimDiamond Lim Posts: 34,527 Game Expert

    Welcome to Sweet King Community! 👑

    Like headoperations has answered you. 😊

    Candy Crush Soda New event! ⛄️❄️ Frosty Festival! Check more info HERE

    If you reached more levels completed but still haven't received your rewards with premium on this feature, How about you tried these steps (Purchase Issue/Problem) that I hope this helps. 😊

    If it's still not worked, you can click on "Contact Us" then you ask a problem and send Game ID (How to find your Game ID) that I hope they will help you but it taken longer.

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  • wykoonwykoon Posts: 5,009 Game Expert
    edited January 1

    Hello there @larmkpink and Happy New Year to you.

    The purchase may take some time to reach you, thus, please exit the game, disconnect your device from the internet, wait at least a minute or more, then reconnect back to the internet, play a level and go back to the event tab and check on your claim icon as well as check your inventory.

    Also, please check whether you app is of the latest version at the app store and update it if need to and refresh the app by restarting the device.

    If you still can't find the items in your bag/inventory, please email to our Customer Support by clicking on the "Contact Us" at the bottom of this page and select the relevant main and sub-topic.

    Please let us know if you need help with other issues in the game.

    Thank you ☺️

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    Do you have issues in the game ⚙️? Visit our HELP CENTER, contact King's Support team OR post your questions in any of the Support section.

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