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50 gold bars email... no gold bars

Jamie_BrandJamie_Brand Posts: 8 Level 2
edited January 5 in Support

i got an email saying I had 50 gold bars to use... I load the game... I do not see 50 gold bars. Where am I supposed to see these?


Best Answer

  • Pitty_KittyPitty_Kitty Posts: 2,037 Game Expert
    edited January 1 Accepted Answer

    Hi @Jamie_Brand 😀

    I've got this automatic email once and I've never received these unexplained 50 gold bars as well. I believe it's a promo that's reminding you that you have gold bars in your game.

    the community here can't deal directly with players' missing items/rewards nor purchases but Player Support can. If you'd like to make sure you're not missing any gold bars, please contact Player Support from your game: click the blue cogwheel - click "?" button - click "events and challenges" - then scroll down and click "contact us". Then explain the situation in the form and send.

    Hope it helps :)

    Accepted Answer

Answers

  • Hey! Would you like to give us your opinion?

  • Martine01Martine01 Posts: 1 Newbie

    50 lingots c'est cool. Je ne sais pas comment t'aider. Dsl

  • Jamie_BrandJamie_Brand Posts: 8 Level 2

    Superfluous comment. Waiting to hear from someone who works for King... not a random poster. Thanks anyways?🙈

  • SpinnifixSpinnifix Posts: 14,084 Game Expert

    Hello and welcome to our beautiful community


    This is definitely an event where you can win 50 gold bars. Did you win the gold bars and click on the pink square? You can see your gold bars at the top of the game. If it doesn’t appear yet, play a lebvel and your game will update and you have then deposited it above !!


    Please get in touch! thanks

                                                                 
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  • Pitty_KittyPitty_Kitty Posts: 2,037 Game Expert
    edited January 1 Accepted Answer

    Hi @Jamie_Brand 😀

    I've got this automatic email once and I've never received these unexplained 50 gold bars as well. I believe it's a promo that's reminding you that you have gold bars in your game.

    the community here can't deal directly with players' missing items/rewards nor purchases but Player Support can. If you'd like to make sure you're not missing any gold bars, please contact Player Support from your game: click the blue cogwheel - click "?" button - click "events and challenges" - then scroll down and click "contact us". Then explain the situation in the form and send.

    Hope it helps :)

    Accepted Answer
  • Marriam1Marriam1 Posts: 1,357 Legend

    Hello if i'm not wrong the screenshots u posted says u have 50 gold bars in your game at present. It nowhere says u can win them, instead it says u can use those gold bars for an event. I had received the email as well.

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