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Sweet pack not received 3.99

terl47terl47 Posts: 1 Newbie

Hi,

I purchased a sweet pack for £3.99 a few minutes ago and I only recieved 3 lollies, i have not recieved the remaining sweet pack which includes 10 gold bars, my gold bar balance remains at 2, which it was previous to buying the pack.

Regards

Terrie King (Clark)

Tel47 (Username)

Answers

  • headoperationsheadoperations Posts: 1,073 Level 5

    An expert will be by here soon to help

  • Hey! Would you like to give us your opinion?

  • Marriam1Marriam1 Posts: 1,357 Legend

    Hello @terl47 Please try the standard trouble shooting - log out of the game, clear game cache, restart the device and log in to check if you received what you purchased for.

    If that does not help please email Player support directly from the game.Go to the game settings > Help Center > Purchases & Gold Bars > Contact us and send them an email. They'l help you retrieve incomplete purchases.

  • kiara_waelkiara_wael Posts: 34,562 Superstar

    Hi and Welcome to our Community

    Sorry to hear that you have not received the items that were purchased, King Community does not deal with the Purchase issues as the query includes your personal details!

    You can find all info about refunds and broken purchases👇️

    Thank you


    🐾🐾  PRS Game of the Month 🐾🐾
  • Werner_CichyWerner_Cichy Posts: 25,024 Sweet Legend

    If you have any problems with purchases, you must contact King Support directly. Either out of the game or with the contact form.





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